Field Service Technician

Technical Diploma

This program prepares students to work in the field service industry. Students learn how to diagnose, repair, and maintain mobile and industrial equipment. They will gain basic knowledge of hydraulics, electrical systems and mechanical components used in these industries. Students will also be introduced to welding repair, PLC’s, reading schematics, HVAC systems, diesel engines and customer service. Upon completion of the certificate, students will possess the skills needed for entry-level positions in the field service technician field.

    Program Outline

    Term 1
    Course # Course Title Credits
    472-303 Hydraulic Components and Schematics 1.00
    Description

    Students will learn how to operate the Basic Hydraulic Trainer and draw the schematic symbols in a circuit.

    472-305 Fixed Displacement Pumps 1.00
    Description

    Students will learn about Pascal's law and the relationship between pressure, force and area.

    472-307 Hydraulic Pressure Valves 1.00
    Description

    Students will identify different hydraulic valves and use them in an application.

    472-315 Basic Electrical Circuits 1.00
    Description

    Students will learn how to measure voltage, current and resistance in an electrical circuit.

    472-317 Inductance and Capacitance 1.00
    Description
    472-319 Analyze Transformers 1.00
    Description
    472-309 Analyze Basic Pneumatics 1.00
    Description

    Students will learn how to operate the Basic Pneumatic Trainer.

    472-312 Analyze Pressure Regulator & Actuator 1.00
    Description
    472-343 Print Reading and Schematics 1.00
    Description

    Students will learn drawing symbols and understand how to interprete drawing dimensions.

    442-105 Welding Fundamentals 3.00
    Description

    Welding Fundamentals is designed to introduce students to basic techniques in a wide variety of welding and cutting processes. Learners will assess welds for quality as they make fillet and groove welds in all position on steel while experiencing a range of welding processes including Gas Metal Arc Welding, Shielded Metal Arc Welding, and Flux Core Arc Welding, as well as cutting processes such as OFC and PAC.

    472-350 Preventive Maintenance 1 1.00
    Description

    This course introduces students to both preventive and predictive maintenance concepts as they apply to machine and equipment maintenance. Students will learn terminology and definitions associated with preventative maintenance that you'll be using in the field service environment. Students will also be introduced to the development of skills related to assessing machine conditions and equipment breakdowns using correct troubleshooting and diagnostic procedures.

    804-101 Math Skills 1.00
    Description

    Develops skills in using mathematics principles, essential to the technical service and production workplace, through applied learning contexts. Content includes whole numbers, fractions, percent, graphs, and fundamentals of algebra.

    Term 2
    Course # Course Title Credits
    472-382 PLC Troubleshooting Processes 1.00
    Description

    Students will learn how to troubleshoot a faulty PLC program.

    620-125 Investigate Troubleshooting Methods 1.00
    Description

    Students will learn about the types and methods of troubleshooting for 3 phase motor control systems.

    620-127 Troubleshooting Common Motor Circuits 1.00
    Description

    Students will examine the function and troubleshooting of reversing, automatic and timer controlled industrial motor control systems.

    404-317 HVAC Systems 1.00
    Description

    Student will perform general A/C diagnosis and repair. This is part of the Maintenance and Light Repair Certification ASE G1.

    404-358 HVAC Controls 1.00
    Description

    Student will perform diagnosis of HVAC control systems. This is part of the ASE A7 Certification.

    404-356 HVAC System Service 1.00
    Description

    Student will perform refrigerant recovery, recycling, and handling procedures. Student will perform A/C system component replacement and diagnosis. This is part of the ASE A7 Certification.

    472-360 Intro to Diesel Engines 1.00
    Description

    This course offers an introduction to the operation, maintenance, and repair of diesel engines used in various applications like vehicles, heavy equipment, and industrial machinery. Students will learn about diesel engine components, operation cycles, and common maintenance practices, preparing them for basic troubleshooting and understanding environmental impacts.

    472-365 Workshop Fundamentals 2 1.00
    Description

    This course is a continuation of Workshop Fundamentals 1. Students will incorporate the tools and equipment needed to diagnose and repair heavy equipment or machinery. They will also use portable and stationary equipment to fabricate various types of metal parts used in the repair process.

    102-121 Customer Service 1.00
    Description

    This course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work.

    472-370 Field Service Internship 1.00
    Description

    Internships are off-campus experiential learning activities designed for students to earn academic credit by connecting the job experience with the concepts, theories, and ideas learned through their program. Internships are powerful resume builders, offer application of concepts, and expand employable skills.

    151-105 Digital Literacy with Cyber Security 1.00
    Description

    This course will cover identifying and differentiating between major computer components, Microsoft Windows operating system and application operations, computing environment issue troubleshooting, making connections between office network devices, file management, and basic cybersecurity threats and best practices.

    472-380 Design and PLC Programming 1.00
    Description

    Students will learn about the main components of a PLC and how to write a program.

    472-385 Preventive Maintenance 2 1.00
    Description

    This course is a continuation of Preventive Maintenance 1. There will be an overview of common equipment problems including specific examples for wear and tear, improper use of equipment, improper or lack of maintenance. Students will also learn about the necessary details that are associated with troubleshooting and repairing equipment from tracking symptoms to diagnostics, to root causes, to verifying proper equipment operations post-repair.

    At A Glance

    How You'll Learn

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    On Campus

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    Online Classes

    What You'll Learn

    • Demonstrate safe work procedures.
    • Troubleshoot electrical, mechanical, and HVAC systems.
    • Repair electrical, mechanical, and HVAC systems.
    • Maintain electrical, mechanical, and HVAC systems.
    • Communicate technical information.

    Your Potential Careers

    Field Service Technician

    Median Annual Salary

     

    Local

    State

    National

    $62,500

    $68,200

    $66,100

    JobsEQ, 2024Q3

    Get Started

    Your application can be submitted online, it takes just a few minutes to complete.

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