IT Computer Support Specialist

IT Computer Support Specialist

Associates of Applied Science

Learn the latest skills and technology to obtain jobs in business and industry where computer systems and networks are integral parts of an organization's infrastructure. Prepare to install, modify, and repair computer hardware and software, provide technical assistance and support for hardware and software systems, and analyze problems using automated diagnostic programs.
The Computer Support Specialist associate degree is a two-year program that prepares qualified individuals for help desk positions which provide technical support, assistance, advice, troubleshooting, training, and documentation to end computer users for hardware, software, and systems. The Computer Support Specialist has a working knowledge of computer hardware and software and their applications within wide area networks. The specialist is also familiar with the Internet, designing, developing, and publishing web sites; database design, development, and administration; basic computer network technologies; and low-level programming. The program also prepares the graduates to test for the A+ Certification, Cisco Certified Network Associate (CCNA), and other Information Technology Certifications. - See more at: http://www.witechcolleges.org/explore_careers/Career_Program_Details.ph…

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Program Outline

Term 1
Course # Course Title Credits
1010210600 Business Essentials
Description

This class helps new Nicolet students make a successful transition to the College. The course is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1.00
1080119500 Written Communication
Description

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

3.00
1015411000 IT Basic Skills
Description

This course explores online Internet fundamentals, computer basics, and common MS Office application features.

1.00
1015411500 Office Applications Associate
Description

This course explores Microsoft Word, Excel, and Outlook to an intermediate level. This course is aligned with the Microsoft Office Specialist: Associate (Office 2019) certification, which includes MO-100: Microsoft Word, MO-200: Microsoft Excel, and MO-400: Microsoft Outlook (Office 2019) certification exams.

2.00
1080119600 Oral Interpersonal Communication
Description

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

3.00
1015417700 Web Programming Fundamentals
Description

Introduces the learner to the principles of web page development. In this course the students will learn to develop static web pages that contain text, images, and videos. Students will also link multiple web pages to produce a complete website.

3.00
1015211500 Database Fundamentals
Description

Students learn the fundamental concepts and applications of relational database tables using a hands-on approach. Topics include database architectures, data structures, planning, creation, inquiry, updating, input and output forms (reporting), and importation of data from an outside source for use in databases.

3.00
Term 2
Course # Course Title Credits
1080413400 Mathematical Reasoning
Description

An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite: 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >=35 or UW Math Placement Basic Math Skills score >=250 or ACT Mathematics score >=18 or Tailwind Math College Math Fund score >=16.

3.00
1015011400 Network+ Fundamentals
Description

This course explores network cabling and hardware devices, switching and routing, security, addressing, Ethernet and wireless, LANs and WANs, operations and management, and optimization and troubleshooting. This course is aligned with the CompTIA Network+ (N10-008) certification exam.

3.00
1080919500 Economics
Description

With a focus on contemporary issues, this introductory course covers cost-benefit analysis, economics systems of the world, globalization, supply and demand, market structures, the labor market, economic growth, unemployment, inflation, business cycles, money, and government economic policy. The course strives to help students improve their individual and household decision-making, understand business decision-making, comprehend the current national and international economic issues and policies, and critically evaluate government response to economic concerns.

3.00
1015212000 Introduction to Programming
Description

Introduces the learner to programming concepts using structured logic and basic concepts related to computer programming and program development. Programs will be developed using sequential, selection, and looping control structures, functions, arithmetic calculations.

3.00
1015414000 A+ Computer Essentials
Description

This course explores computer hardware, operating systems, software, networking, troubleshooting, virtualization, and security concepts. This course is aligned with the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams.

3.00
Term 3
Course # Course Title Credits
1010712700 IT Careers
Description

This course explores potential occupations learners can pursue in IT and the requisite knowledge and skills generally required for each.

1.00
1015013000 CCNA Networking 1
Description

This course explores enterprise networking concepts, Cisco devices, IPv4 and IPv6 addressing, switching, and IPv4 and IPv6 routing. This course is the first of two aligned with the Cisco CCNA (200-301) certification exam.

3.00
1015417000 Help Desk Fundamentals
Description

This course explores IT service management within the ITIL framework, including customer service, end-user support, troubleshooting, helpdesk applications, and the creation and delivery of IT training to others.

3.00
1015015000 Windows Client
Description

This course explores enterprise client operating system installation, configuration, performance, access, management, and protection. This course is aligned with the Microsoft 365 Certified: Endpoint Administrator Associate certification exams.

3.00
1015114000 IT Security
Description

This course explores the threats, attacks, and vulnerabilities to an organization’s devices, applications, and infrastructure throughout the enterprise. Tools, techniques, and technologies will further the exploration that help assess, secure, and monitor organizational assets as well as respond, investigate, and recover from incidents. This course is aligned with the CompTIA Security+ certification exam.

3.00
1015018000 Windows Hybrid Server Core Infrastructure
Description

This course explores enterprise server operating system on-premises server, cloud and Azure concepts, IP address management, DNS implementation, Active Directory, Group Policy, hybrid server and workload management, storage and file service managment, virtualization and containers, and network connectivity. This course is aligned with the Microsoft AZ-800: Administering Windows Server Hybrid Core Infrastructure certification exam.

3.00
Term 4
Course # Course Title Credits
1080919900 Psychology of Human Relations
Description

Focuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes.

3.00
1080119700 Technical Reporting
Description

Teaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite: 1080119500 Written Communication (C or better) or 2080121900 English Composition I (C or better).

3.00
1015416500 Project Management
Description

This course explores project management principles and practices, including project initiation, project team roles and responsibilities, the Work Breakdown Structure (WBS), project schedule creation, resource planning and management, project budget and risk plan definition, project communications, change request processing and procurement documents, and project tools and documentation. This course is aligned with the CompTIA Project+ certification exam.

3.00
1015711000 VMware Data Center Virtualization
Description

This course explores installation, configuration, management, monitoring, and maintenance of a virtualized computing environment in the enterprise. This course is aligned with the VMware Certified Professional – Data Center Virtualization (VCP-DCV) certification exam.

3.00
1015014500 CCNA Networking 2
Description

This course explores enterprise networking wireless networks, WAN implementation, advanced switching, access control lists (ACLs), management, security, and cyptography. This course is the second of two aligned with the Cisco CCNA (200-301) certification exam.

3.00
1089010300 Professional Career Management
Description

This course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment.

1.00

At A Glance

How You'll Learn

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Online Classes

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Flexible Pace

Term Start Dates

Spring 2024: January 8 Summer 2024: May 6 Fall 2024: August 26

Start dates represent the beginning of a new term. Certain programs or courses may not be available to start every term. Please view the course schedules for a list of upcoming classes or contact the Welcome Center at 715-365-4493.

Program Tuition*

$9,816

Books & Supplies*

$1,029

*Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.

Financial Aid Eligible

What You'll Learn

  • Manage Information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional
  • Demonstrate the ability to write interactive programs using a web interface

Transfer Opportunities

Take a look at our transfer agreements to seamlessly transfer your degree to a 4-year university.

Your Potential Careers

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician
  • Network Administrator
  • Systems Administrator

Median Annual Salary

$47,206 $48,426 $49,893
Local State National

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Your application can be submitted online, it takes just a few minutes to complete.

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