IT Computer Support Specialist

IT Computer Support Specialist

Associates of Applied Science

Learn the latest skills and technology to obtain jobs in business and industry where computer systems and networks are integral parts of an organization's infrastructure. Prepare to install, modify, and repair computer hardware and software, provide technical assistance and support for hardware and software systems, and analyze problems using automated diagnostic programs.
The Computer Support Specialist associate degree is a two-year program that prepares qualified individuals for help desk positions which provide technical support, assistance, advice, troubleshooting, training, and documentation to end computer users for hardware, software, and systems. The Computer Support Specialist has a working knowledge of computer hardware and software and their applications within wide area networks. The specialist is also familiar with the Internet, designing, developing, and publishing web sites; database design, development, and administration; basic computer network technologies; and low-level programming, The program also prepares the graduates to test for the A+ Certification, Cisco Certified Network Associate (CCNA), and other Information Technology Certifications. - See more at:…

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Program Outline

Course # Course Title Credits
1010210600 Business Programs Orientation 1.00
Description and Competencies

This class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1010311500 MS Word Beginning 1.00
Description and Competencies

This course will cover creating a flyer, research paper, and business letter using Microsoft Word.

1010312600 MS Excel Beginning 1.00
Description and Competencies

This course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel.

1015014500 Networking 3 3.00
Description and Competencies

This is the third course in the Cisco Certified Network Associate certification series. This course will cover advanced routing protocols, WAN concepts, VPN and IPsec concepts, Network design and management, and Network virtualization and automation. Prerequisite: 1015013000 Networking 2 (B or better).

10150145C01 Networking 3A

This course will introduce the student to advanced routing protocols to include Single Area- OSPFv2 and various WAN configurations. Prerequisite: 10150130C05 Networking 2E (B or better).

10150145C02 Networking 3B

This course will look at advanced security concepts to control traffic into and out of the network. It will have a high concentration on the use of Access Control Lists and how and where to implement them. Prerequisite: 10150130C05 Networking 2E (B or better).

10150145C03 Networking 3C

This course will look at Virtual Private Networks (VPN), IP Security (IPsec), and Quality of Service (QoS) and how to configure and implement these services. Prerequisite: 10150130C05 Networking 2E (B or better).

10150145C04 Networking 3D

In this course students will investigate how to design, manage and troubleshoot an enterprise network infrastructure. Prerequisite: 10150130C05 Networking 2E (B or better).

10150145C05 Networking 3E

This course will investigate network virtualization and automation and how they can be utilized in an enterprise network infrastructure. Prerequisite: 10150130C05 Networking 2E (B or better).

1089010300 Professional Career Management 1.00
Description and Competencies

This course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment.

At A Glance

How You'll Learn


Online Classes

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Multiple Start Dates

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Flexible Pace

2022 Start Dates

January 5 May 2 September 6
February 7 June 6 October 3
March 1 July 11 November 7

2023 Start Dates

January 9 May 8
February 6 June 5
March 6 July 3


What is Competency-Based Education?

Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.

Approximate Cost


Financial Aid Eligible

*Based on 10-level courses—materials, books, and fees may be additional

What You'll Learn

  • Manage Information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional
  • Demonstrate the ability to write interactive programs using a web interface

Your Potential Careers

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician
  • Network Administrator
  • Systems Administrator

Median Annual Salary

$43,237 $48,914 $50,966
Local State National

EMSI 2020.1

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