IT Computer Support Specialist

IT Computer Support Specialist

Learn the latest skills and technology to obtain jobs in business and industry where computer systems and networks are integral parts of an organization's infrastructure. Prepare to install, modify, and repair computer hardware and software, provide technical assistance and support for hardware and software systems, and analyze problems using automated diagnostic programs.
The Computer Support Specialist associate degree is a two-year program that prepares qualified individuals for help desk positions which provide technical support, assistance, advice, troubleshooting, training, and documentation to end computer users for hardware, software, and systems. The Computer Support Specialist has a working knowledge of computer hardware and software and their applications within wide area networks. The specialist is also familiar with the Internet, designing, developing, and publishing web sites; database design, development, and administration; basic computer network technologies; and low-level programming, The program also prepares the graduates to test for the A+ Certification, Cisco Certified Network Associate (CCNA), and other Information Technology Certifications. - See more at: http://www.witechcolleges.org/explore_careers/Career_Program_Details.ph…

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Program Outline

Term 1
Course # Course Title Credits
1010210600 Business Programs Orientation
Description

This class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1.00
1080119500 Written Communication
Description

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

3.00
1015411000 IT Basic Skills
Description

This course will cover basic general skills in IT.

1.00
1080413400 Mathematical Reasoning
Description

An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite: 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >=35 or UW Math Placement Basic Math Skills score >=250 or ACT Mathematics score >=18 or Tailwind Math College Math Fund score >=16.

3.00
1015411500 Office Applications
Description

This course will cover basic MS Office applications.

2.00
1010712700 IT Careers
Description

Students research career possibilities in the IT field career and the paths and skills necessary to obtain those positions.

1.00
1015011400 Networking 1
Description

This course is designed as an introduction to data network technology. It is the first in a series of three courses leading toward Cisco Certified Network Associate (CCNA) certification. Students will gain a basic understanding of routers and switches, their function and how to perform initial configurations in the Internetwork Operating System (IOS) of these devices. Students will setup various LAN hardware to implement a workable local area network to include, subnetting and variable length subnetting. Student will gain a solid foundation in network standards using both the OSI and TCP/IP reference models.

3.00
1015417700 Web Programming Fundamentals
Description

Introduces the learner to the principles of web page development. In this course the students will learn to develop static web pages that contain text, images, and videos. Students will also link multiple web pages to produce a complete website.

3.00
Term 2
Course # Course Title Credits
1080119600 Oral Interpersonal Communication
Description

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

3.00
1080919900 Psychology of Human Relations
Description

Focuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes.

3.00
1015211500 Database Fundamentals
Description

Students learn the fundamental concepts and applications of relational database tables using a hands-on approach. Topics include database architectures, data structures, planning, creation, inquiry, updating, input and output forms (reporting), and importation of data from an outside source for use in databases.

3.00
1015212000 Introduction to Programming
Description

Introduces the learner to programming concepts using structured logic and basic concepts related to computer programming and program development. Programs will be developed using sequential, selection, and looping control structures, functions, arithmetic calculations.

3.00
1015414100 Computer Software Essentials
Description

This course will explore the Operating system on a computer. It will look at installation, configuration, management, and diagnosing and troubleshooting issues with the operating system. It will teach toward A+ certification.

1.00
1015414300 Computer Hardware Essentials
Description

Computer Hardware Essentials will explore the various hardware components and peripherals that make up a computer. It will explore the function of those hardware components and how to diagnose and troubleshoot issues with those components. This course teaches toward A+ certification.

2.00
1015416500 Project Management
Description

This course will examine project management principles and practices, including project initiation, project team roles and responsibilities, the Work Breakdown Structure (WBS), project schedule creation, resource planning and management, project budget and risk plan definition, project communications, change request processing and procurement documents, and project tools and documentation.

3.00
Term 3
Course # Course Title Credits
1080119700 Technical Reporting
Description

Teaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite: 1080119500 Written Communication (C or better) or 2080121900 English Composition I (C or better).

3.00
1015013000 Networking 2
Description

This course is the second of three courses in the Cisco Certified Network Associate (CCNA) certification. It will look at more in-depth configuration of routers to include routing protocols, network address translation, and access control lists. Students will look at switch configuration to include virtual LANs and standard security features within the switch IOS. Students will also gain an understanding of device discovery, management and maintenance of the network. Prerequisite: 1015011400 Networking 1 (C or better).

3.00
1015417000 Help Desk Fundamentals
Description

Students will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support, and customer service. Students will also become familiar with and apply the tools used in user supply and help desk operations. Prerequisites: 1015011400 Networking 1 (C or better) and 1015414000 PC Maintenance and Troubleshooting (C or better).

3.00
1015012000 Virtualization Basics and Initial Configuration
Description

This course will introduce Virtualization in the infrastructure; including how to initially setup and configure a virtualized environment. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015012400 Virtualization Machine Setup and Troubleshooting
Description

This course will explore how to create, configure, and troubleshoot virtual machines. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015012800 Virtualization Environment Management
Description

This course will explore how to manage, monitor, and maintain a virtual infrastructure. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015422000 Desktop Operating Systems Install and Deployment
Description

This course will explore the installation process and configurations needed to install an operating system. In addition, will explore deployment options. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015422500 Desktop Management
Description

This course will look at the different configurations needed to manage users, applications, and tasks associated with the desktop operating system. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015423000 Desktop Monitoring and Maintenance
Description

This Course will explore the various tools used to monitor and maintain the desktop to ensure security and optimal performance. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
Term 4
Course # Course Title Credits
1080919500 Economics
Description

With a focus on contemporary issues, this introductory course covers cost-benefit analysis, economics systems of the world, globalization, supply and demand, market structures, the labor market, economic growth, unemployment, inflation, business cycles, money, and government economic policy. The course strives to help students improve their individual and household decision-making, understand business decision-making, comprehend the current national and international economic issues and policies, and critically evaluate government response to economic concerns.

3.00
1015425000 IT Security Basics
Description

In this course, you will explore basic IT security and the threats and countermeasures that can be used to protect the infrastructure. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015425500 IT Security Monitoring
Description

In this course, you will identify and use tools to monitor activity on the network to ensure a secure work environment. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015426000 IT Security Management
Description

In this course, you will explore the how to manage and maintain a secure IT Infrastructure. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015014500 Networking 3
Description

This is the third course in the Cisco Certified Network Associate certification series. This course will cover advanced routing protocols, WAN concepts, VPN and IPsec concepts, Network design and management, and Network virtualization and automation. Prerequisite: 1015013000 Networking 2 (C or better).

3.00
1015427000 Server Operating System Installation and Setup
Description

This course will explore server installation and setup of operating system, networking, storage, and virtualization. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015427500 Server Access Setup and Policies
Description

This course will explore user access setup and configuration of permissions and group policies. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1015428000 Server Management and Services
Description

This course will investigate that various services that the server OS can offer and how to manage and maintain the server OS. Prerequisite: 1015011400 Networking 1 (C or better).

1.00
1089010300 Professional Career Management
Description

This course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment.

1.00

At A Glance

How You'll Learn

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Online Classes

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Multiple Start Dates

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Flexible Pace


2022 Start Dates

January 5 May 2 September 6
February 7 June 6 October 3
March 1 July 11 November 7


2023 Start Dates

January 9 May 8
February 6 June 5
March 6 July 3

 

What is Competency-Based Education?

Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.

Approximate Cost

$9,653*

Financial Aid Eligible

*Based on 10-level courses—materials, books, and fees may be additional

What You'll Learn

  • Manage Information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional
  • Demonstrate the ability to write interactive programs using a web interface

Your Potential Careers

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician
  • Network Administrator
  • Systems Administrator

Median Annual Salary

$42,465 $49,395 $52,549
Local State National

EMSI 2022.1

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