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IT Computer Support Specialist
Associates of Applied Science
Learn the latest skills and technology to obtain jobs in business and industry where computer systems and networks are integral parts of an organization's infrastructure. Prepare to install, modify, and repair computer hardware and software, provide technical assistance and support for hardware and software systems, and analyze problems using automated diagnostic programs.
The Computer Support Specialist associate degree is a two-year program that prepares qualified individuals for help desk positions which provide technical support, assistance, advice, troubleshooting, training, and documentation to end computer users for hardware, software, and systems. The Computer Support Specialist has a working knowledge of computer hardware and software and their applications within wide area networks. The specialist is also familiar with the Internet, designing, developing, and publishing web sites; database design, development, and administration; basic computer network technologies; and low-level programming, The program also prepares the graduates to test for the A+ Certification, Cisco Certified Network Associate (CCNA), and other Information Technology Certifications. - See more at: http://www.witechcolleges.org/explore_careers/Career_Program_Details.ph…
Program Outline
| Course # | Course Title | Credits | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1010210600 | Business Programs Orientation | 1.00 | |||||||||||||||
Description and CompetenciesThis class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication. |
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| 1010311500 | MS Word Beginning | 1.00 | |||||||||||||||
Description and CompetenciesThis course will cover creating a flyer, research paper, and business letter using Microsoft Word. |
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| 1010312600 | MS Excel Beginning | 1.00 | |||||||||||||||
Description and CompetenciesThis course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel. |
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| 1015014500 | Networking 3 | 3.00 | |||||||||||||||
Description and CompetenciesThis is the third course in the Cisco Certified Network Associate certification series. This course will cover advanced routing protocols, WAN concepts, VPN and IPsec concepts, Network design and management, and Network virtualization and automation. Prerequisite: 1015013000 Networking 2 (B or better).
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| 1089010300 | Professional Career Management | 1.00 | |||||||||||||||
Description and CompetenciesThis course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment. |
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At A Glance
How You'll Learn
Online Classes
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Multiple Start Dates
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Flexible Pace
2022 Start Dates
| January 5 | May 2 | September 6 |
| February 7 | June 6 | October 3 |
| March 1 | July 11 | November 7 |
2023 Start Dates
| January 9 | May 8 |
| February 6 | June 5 |
| March 6 | July 3 |
What is Competency-Based Education?
Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.
Approximate Cost
$9,505*
Financial Aid Eligible
*Based on 10-level courses—materials, books, and fees may be additional
What You'll Learn
- Manage Information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skills as an IT professional
- Demonstrate the ability to write interactive programs using a web interface
Your Potential Careers
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
- Network Administrator
- Systems Administrator
Median Annual Salary
| $43,237 | $48,914 | $50,966 |
| Local | State | National |
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EMSI 2020.1
Get Started
Your application can be submitted online, it takes just a few minutes to complete.