
IT Computer Support Specialist
Learn the latest skills and technology to obtain jobs in business and industry where computer systems and networks are integral parts of an organization's infrastructure. Prepare to install, modify, and repair computer hardware and software, provide technical assistance and support for hardware and software systems, and analyze problems using automated diagnostic programs.
The Computer Support Specialist associate degree is a two-year program that prepares qualified individuals for help desk positions which provide technical support, assistance, advice, troubleshooting, training, and documentation to end computer users for hardware, software, and systems. The Computer Support Specialist has a working knowledge of computer hardware and software and their applications within wide area networks. The specialist is also familiar with the Internet, designing, developing, and publishing web sites; database design, development, and administration; basic computer network technologies; and low-level programming, The program also prepares the graduates to test for the A+ Certification, Cisco Certified Network Associate (CCNA), and other Information Technology Certifications. - See more at: http://www.witechcolleges.org/explore_careers/Career_Program_Details.ph…
Program Outline
Course # | Course Title | Credits |
---|---|---|
1010210600 | Business Programs OrientationDescriptionThis class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication. |
1.00 |
1080119500 | Written CommunicationDescriptionDevelops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents. |
3.00 |
1015411000 | IT Basic SkillsDescriptionThis course explores online Internet fundamentals, computer basics, and common MS Office application features. |
1.00 |
1015411500 | Office ApplicationsDescriptionThis course explores Microsoft Word, Excel, and Outlook to an intermediate level. This course is aligned with the Microsoft Office Specialist: Associate (Office 2019) certification, which includes MO-100: Microsoft Word, MO-200: Microsoft Excel, and MO-400: Microsoft Outlook (Office 2019) certification exams. |
2.00 |
1080919900 | Psychology of Human RelationsDescriptionFocuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes. |
3.00 |
1015417700 | Web Programming FundamentalsDescriptionIntroduces the learner to the principles of web page development. In this course the students will learn to develop static web pages that contain text, images, and videos. Students will also link multiple web pages to produce a complete website. |
3.00 |
1015211500 | Database FundamentalsDescriptionStudents learn the fundamental concepts and applications of relational database tables using a hands-on approach. Topics include database architectures, data structures, planning, creation, inquiry, updating, input and output forms (reporting), and importation of data from an outside source for use in databases. |
3.00 |
Course # | Course Title | Credits |
---|---|---|
1080413400 | Mathematical ReasoningDescriptionAn activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite: 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >=35 or UW Math Placement Basic Math Skills score >=250 or ACT Mathematics score >=18 or Tailwind Math College Math Fund score >=16. |
3.00 |
1015011400 | Cisco Networking 1DescriptionThis course explores enterprise networking protocols, numbering systems, media access control, Ethernet, ARP and ND communication, IPv4 and IPv6 addressing, and security on routers and switches. This course is the first of three aligned with the Cisco CCNA (200-301) certification exam. |
3.00 |
1080919500 | EconomicsDescriptionWith a focus on contemporary issues, this introductory course covers cost-benefit analysis, economics systems of the world, globalization, supply and demand, market structures, the labor market, economic growth, unemployment, inflation, business cycles, money, and government economic policy. The course strives to help students improve their individual and household decision-making, understand business decision-making, comprehend the current national and international economic issues and policies, and critically evaluate government response to economic concerns. |
3.00 |
1015212000 | Introduction to ProgrammingDescriptionIntroduces the learner to programming concepts using structured logic and basic concepts related to computer programming and program development. Programs will be developed using sequential, selection, and looping control structures, functions, arithmetic calculations. |
3.00 |
1015414000 | A+ Computer EssentialsDescriptionThis course explores computer hardware, operating systems, software, networking, troubleshooting, virtualization, and security concepts. This course is aligned with the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams. |
3.00 |
Course # | Course Title | Credits |
---|---|---|
1010712700 | IT CareersDescriptionThis course explores potential occupations learners can pursue in IT and the requisite knowledge and skills generally required for each. |
1.00 |
1015013000 | Cisco Networking 2DescriptionThis course explores enterprise networking security, Layer 2 switching, VLAN and trunking implementation, STP redundancy, EtherChannel, DHCPv4, IPv6 dynamic addressing, WLAN connectivity, router forwarding, and static route configuration. This course is the second of three aligned with the Cisco CCNA (200-301) certification exam. |
3.00 |
1015417000 | Help Desk FundamentalsDescriptionThis course explores IT service management within the ITIL framework, including customer service, end-user support, troubleshooting, helpdesk applications, and the creation and delivery of IT training to others. |
3.00 |
1015015000 | Windows ClientDescriptionThis course explores enterprise client operating system installation, configuration, performance, access, management, and protection. This course is aligned with the Microsoft 365 Certified: Endpoint Administrator Associate certification exams. |
3.00 |
1015114000 | IT SecurityDescriptionThis course explores the threats, attacks, and vulnerabilities to an organization’s devices, applications, and infrastructure throughout the enterprise. Tools, techniques, and technologies will further the exploration that help assess, secure, and monitor organizational assets as well as respond, investigate, and recover from incidents. This course is aligned with the CompTIA Security+ certification exam. |
3.00 |
1015018000 | Windows ServerDescriptionThis course explores enterprise server operating system installation, configuration, access, networking, management, and availability. This course is aligned with the Microsoft 70-740: Installation, Storage, and Compute with Windows Server 2016 certification exam. |
3.00 |
Course # | Course Title | Credits |
---|---|---|
1080119600 | Oral Interpersonal CommunicationDescriptionFocuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects. |
3.00 |
1080119700 | Technical ReportingDescriptionTeaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite: 1080119500 Written Communication (C or better) or 2080121900 English Composition I (C or better). |
3.00 |
1015416500 | Project ManagementDescriptionThis course explores project management principles and practices, including project initiation, project team roles and responsibilities, the Work Breakdown Structure (WBS), project schedule creation, resource planning and management, project budget and risk plan definition, project communications, change request processing and procurement documents, and project tools and documentation. This course is aligned with the CompTIA Project+ certification exam. |
3.00 |
1015711000 | VMware Data Center VirtualizationDescriptionThis course explores installation, configuration, management, monitoring, and maintenance of a virtualized computing environment in the enterprise. This course is aligned with the VMware Certified Professional – Data Center Virtualization (VCP-DCV) certification exam. |
3.00 |
1015014500 | Cisco Networking 3DescriptionThis course explores enterprise networking security, OSPF and OSPFv2, ACLs, NAT services, WAN access technologies, VPNs, QoS, management, scalability, virtualization, and automation. This course is the third of three aligned with the Cisco CCNA (200-301) certification exam. |
3.00 |
1089010300 | Professional Career ManagementDescriptionThis course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment. |
1.00 |
At A Glance
How You'll Learn

Online Classes

Multiple Start Dates

Flexible Pace
2023 Start Dates
January 9 | May 8 | September 5 |
February 6 | June 5 | October 2 |
March 6 | July 10 | November 6 |
2024 Start Dates
January 8 | May 6 |
February 5 | June 3 |
March 4 | July 1 |
What is Competency-Based Education?
Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.
Approximate Cost
$9,816*
Financial Aid Eligible
*Based on 10-level courses—materials, books, and fees may be additional
What You'll Learn
- Manage Information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skills as an IT professional
- Demonstrate the ability to write interactive programs using a web interface
Your Potential Careers
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
- Network Administrator
- Systems Administrator
Median Annual Salary
$47,206 | $48,426 | $49,893 |
Local | State | National |
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