Office Management

Office Management

Associates of Applied Science

We are all familiar with the one person in the office that handles everything from hiring to leading to paying bills. That person is the Office Manager! You can gain the skills you need to be the Office Manager here!

The Office Management associate degree program at Nicolet College provides the tools you need to oversee the smooth operation of a business office. You will learn how to:

Hire and supervise office workers
Perform office accounting duties
Interface with vendors
Leverage office systems and technology to gain efficiencies
Manage administrative projects from start to finish

    Program Outline

    Term 1
    Course # Course Title Credits
    1010210600 Business Essentials
    Description

    This class helps new Nicolet students make a successful transition to the College. The course is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

    1.00
    1080119500 Written Communication
    Description

    Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

    3.00
    1010211300 Human Resources Roles and Laws
    Description

    This class reviews the role and importance of Human Resources in organizations. Current challenges Human Resources contends with are covered. Students will learn about major employment laws and how to ensure that company programs, practices and policies align with those laws.

    1.00
    1010212100 Customer Service
    Description

    This course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work.

    1.00
    1010311500 MS Word Beginning
    Description

    This course will cover creating a flyer, research paper, and business letter using Microsoft Word.

    1.00
    1010312500 MS Outlook
    Description

    This course will cover creating and managing email messages, calendars, contacts, and tasks using Microsoft Outlook.

    1.00
    1010312600 MS Excel Beginning
    Description

    This course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel.

    1.00
    1010314100 MS Powerpoint Beginning
    Description

    This course will cover creating and editing presentations with pictures; enhancing presentations with shapes and SmartArt; and inserting WordArt, charts, and tables using Microsoft PowerPoint.

    1.00
    1010611400 Records Management
    Description

    This course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.

    2.00
    1010613300 Business Office Technologies
    Description

    This course will cover operation of popular physical and virtual technologies used in a business office including products and applications used for telephony, office application suites, meetings, and surveys.

    1.00
    1019617000 Leadership Organizational Culture
    Description

    This class will cover what the leader’s role is in creating the optimal workplace. Students will learn the components of a great workplace and how to improve corporate culture. Students have the opportunity to assess their workplace and provide recommendations for strengthening.

    1.00
    1015110500 Digital Literacy with Cyber Security
    Description

    This course will cover identifying and differentiating between major computer components, Microsoft Windows operating system and application operations, computing environment issue troubleshooting, making connections between office network devices, file management, and basic cybersecurity threats and best practices.

    1.00
    Term 2
    Course # Course Title Credits
    1010211600 Human Resources Recruitment
    Description

    This class will cover how to develop job descriptions and competitive salary packages for open positions. Students will create effective recruiting and interview programs so the best candidates will be selected.

    1.00
    1080413400 Mathematical Reasoning
    Description

    An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite: 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >=35 or UW Math Placement Basic Math Skills score >=250 or ACT Mathematics score >=18 or Tailwind Math College Math Fund score >=16.

    3.00
    1080119600 Oral Interpersonal Communication
    Description

    Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

    3.00
    1010311700 MS Word Intermediate
    Description

    This course will cover creating a multipage document, creating a resume and sharing documents, using mail merge, and creating a newsletter using Microsoft Word. Prerequisite: 1010311500 MS Word Beginning (C or better) (concurrent enrollment allowed).

    1.00
    1010312700 MS Excel Intermediate
    Description

    This course will cover working with financial functions, data tables, amortization schedules, multiple worksheets, and workbooks; creating, sorting, and querying a table; and creating templates; importing data; and working with SmartArt, images, and screenshots using Microsoft Excel. Prerequisite: 1010312600 MS Excel Beginning (C or better) (concurrent enrollment allowed).

    1.00
    1010611600 Document Processing
    Description

    This course will cover basic and advanced document formatting techniques in administrative and specialized occupational areas while enhancing keyboarding speed and accuracy.

    3.00
    1010617100 Administrative Procedures Basics
    Description

    This course will introduce and review basic administrative concepts such as professionalism, ethics, communications, teamwork, customer service, and leadership.

    2.00
    Term 3
    Course # Course Title Credits
    1080919500 Economics
    Description

    With a focus on contemporary issues, this introductory course covers cost-benefit analysis, economics systems of the world, globalization, supply and demand, market structures, the labor market, economic growth, unemployment, inflation, business cycles, money, and government economic policy. The course strives to help students improve their individual and household decision-making, understand business decision-making, comprehend the current national and international economic issues and policies, and critically evaluate government response to economic concerns.

    3.00
    1080919900 Psychology of Human Relations
    Description

    Focuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes.

    3.00
    1010110200 Introduction to Accounting
    Description

    Students learn to apply debit/credit theory in preparing basic journal entries. Also includes financial statement ratios, bank reconciliations, and payroll.

    1.00
    1010315500 QuickBooks Basics
    Description

    Students will process routine accounting transactions including company setup.

    1.00
    1010316900 MS Publisher Beginning
    Description

    This course will cover creating a flyer, publishing a trifold brochure, and designing a newsletter using Microsoft Publisher.

    1.00
    1010612600 Editing Business Applications
    Description

    This course will cover proofreading, editing, transcription and composition skills from the Business English standard to create and process business documents.

    3.00
    1019617500 Leadership Change Management
    Description

    This class covers best practices in effecting change in organizations. Students will learn why people resist change and strategies to make change happen effectively. Students will apply an eight-step change model to a situation at work or in their lives.

    1.00
    1019618000 Leadership Team Development
    Description

    Team development is critical to success. This class will cover setting expectations for your team, motivating them, providing feedback and resolving conflict.

    1.00
    1010210900 Operations Management Business Operations
    Description

    This course introduces how to manage processes within organizations including supply chain management and quality assurance. Students will also learn how to manage discrete projects and the basic tenets of project management.

    1.00
    Term 4
    Course # Course Title Credits
    1080119700 Technical Reporting
    Description

    Teaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite: 1080119500 Written Communication (C or better) or 2080121900 English Composition I (C or better).

    3.00
    1010222000 Strategic Management Vision and Innovation
    Description

    This course introduces the concept of strategic management through case analyses and considers the basic direction and goals of an organization including vision and mission statements. Students will learn the importance of applying strategy throughout the organization to mitigate and solve problems.

    1.00
    1010224500 Business Finance Personal Finance
    Description

    Personal Finance is a course designed to help students understand the impact of individual choices on financial goals. Topics covered will include income, money management, spending and credit, as well as saving and investing. This course will provide a foundational understanding for making informed personal financial decisions. Students will create personal finance goals and action plans. Prerequisite: 1010110200 Introduction to Accounting (C or better).

    1.00
    1010219200 Business Internship
    Description

    Internships are off-campus experiential learning activities designed for students to earn academic credit by connecting the job experience with the concepts, theories, and ideas learned through their program. Internships are powerful resume builders, offer application of concepts, and expand employable skills.

    2.00
    1089010300 Professional Career Management
    Description

    This course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment.

    1.00
    1010614000 Meeting Planning
    Description

    This course will cover how to plan for and successfully execute a business meeting through the use of agendas, rules of conduct, and minutes.

    1.00
    1010614200 Event Planning
    Description

    This course will cover how to plan for and successfully execute a variety of business events.

    1.00
    1010614400 Travel Planning
    Description

    This course will cover how to plan for domestic and international travel and successfully execute a business trip.

    1.00
    1010617200 Administrative Procedures Advanced
    Description

    Designed as a capstone course to demonstrate competencies and provide students with a complete portfolio to obtain employment. Student will create event and travel planning portfolios and both digital and print media concepts for business correspondence.

    2.00
    Elective Elective
    Description
    3.00

    At A Glance

    How You'll Learn

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    100% Online

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    Multiple Start Dates

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    Flexible Pace

    2024 Start Dates

    January 8 June 3
    February 5 July 1
    March 4 August 26
    May 6 October 21

    Program Tuition*

    $10,150

    Books & Supplies*

    $83

    *Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.

    Financial Aid Eligible

    You may experience these additional costs, not charged by Nicolet, estimated based on length of program.

    Transportation
    $3,912
    Food/Housing
    $3,888
    Personal Expenses
    $3,896

    Your Potential Careers

    • Office Manager
    • Administrative Manager
    • Records and Information Manager
    • Event Planner

    Transfer Opportunities

    Take a look at our transfer agreements to seamlessly transfer your degree to a 4-year university.

    What You'll Learn

    • Communicate professinally and effectively with customers
    • Manage staff, projects and business processes
    • Perform financial tasks
    • Leverage technology to manage products and processes
    • Organize operations and procedures

    Median Annual Salary

    $59,641 $65,419 $63,182
    Local State National

    Lightcast 2023

    Get Started

    Your application can be submitted online, it takes just a few minutes to complete.

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