IT User Support Technician

IT User Support Technician

Technical Diploma

This Technical Diploma is designed to give students the skills necessary to support the computer users and their computers. Students will be able to manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+, CompTIA Network+ and other Information Technology Certifications.

  • IT user support technician

    Program Outline
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    Term 1
    Course # Course Title Credits
    1015011400 Network+ Fundamentals
    Description

    This course explores network cabling and hardware devices, switching and routing, security, addressing, Ethernet and wireless, LANs and WANs, operations and management, and optimization and troubleshooting. This course is aligned with the CompTIA Network+ (N10-008) certification exam.

    		 3.00
    1080119600 Oral Interpersonal Communication
    Description

    Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

    		 3.00
    1015414000 A+ Computer Essentials
    Description

    This course explores computer hardware, operating systems, software, networking, troubleshooting, virtualization, and security concepts. This course is aligned with the CompTIA A+ Core 1 and Core 2 certification exams.

    		 3.00
    1015015000 Windows Client
    Description

    This course explores enterprise client operating system installation, configuration, performance, access, management, and protection. This course is aligned with the Microsoft 365 Certified: Endpoint Administrator Associate certification exams. Prerequisite: 1015414000 A Plus Computer Essentials (C or better).

    		 3.00
    1015417000 Help Desk Fundamentals
    Description

    This course explores IT service management within the ITIL framework, including customer service, end-user support, troubleshooting, helpdesk applications, and the creation and delivery of IT training to others.

    		 3.00
    1015110500 Digital Literacy with Cyber Security
    Description

    This course will cover identifying and differentiating between major computer components, Microsoft Windows operating system and application operations, computing environment issue troubleshooting, making connections between office network devices, file management, and basic cybersecurity threats and best practices.

    		 1.00
    Total Credits: 16.00

    Talk with a Success Coach about the program outline. Together, you will determine if credits you've already earned satisfy any requirements, discuss possible alternative courses, and choose the best classes if you're thinking of transferring.

    At A Glance

    How You'll Learn

    Online Classes

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    Multiple Start Dates

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    Flexible Pace

    Spring 2025 Start Dates

    January 13 - 16-Week Spring Term Start
    March 10 - Additional 8-Week Term Start for Select Courses

    Summer 2025 Start Date

    May 19 - 12-Week Summer Term Start

    Fall 2025 Start Dates

    August 25 - 16-Week Fall Term Start
    October 20 - Additional 8-Week Term Start for Select Courses

    View Full Academic Calendar

    What is Competency-Based Education?

    Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.

    Learn More About CBE

    Program Tuition*

    $2,615

    Books & Supplies*

    $322

    *Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.

    Financial Aid Eligible

    You may experience these additional costs, not charged by Nicolet, estimated based on length of program.

    Transportation
    $1,150
    Food/Housing
    $1,144
    Personal Expenses
    $1,146

    What You'll Learn

    • Support and maintain computer and mobile hardware
    • Support and maintain computer operating systems
    • Manage computer network connected devices
    • Demonstrate customer service skills as an IT professional

    Your Potential Careers

    • Computer Support Specialist
    • Technical Support Specialist
    • Help Desk Technician
    • Network Administrator
    • Systems Administrator

    Median Annual Salary

    $47,206 $48,426 $49,893
    Local State National

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    Get Started

    Your application can be submitted online, it takes just a few minutes to complete.

    Apply Now
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