IT User Support Technician

IT User Support Technician

Technical Diploma

This Technical Diploma is designed to give the student the skills necessary to support the computer users and their computers. Student will be able to manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification exam.

  • IT user support technician

Program Outline

Term 1
Course # Course Title Credits
1015011400 Cisco Networking 1

This course explores enterprise networking protocols, numbering systems, media access control, Ethernet, ARP and ND communication, IPv4 and IPv6 addressing, and security on routers and switches. This course is the first of three aligned with the Cisco CCNA (200-301) certification exam.

1080119600 Oral Interpersonal Communication

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

1015414000 A+ Computer Essentials

This course explores computer hardware, operating systems, software, networking, troubleshooting, virtualization, and security concepts. This course is aligned with the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams.

1015015000 Windows Client

This course explores enterprise client operating system installation, configuration, performance, access, management, and protection. This course is aligned with the Microsoft 365 Certified: Endpoint Administrator Associate certification exams.

1015417000 Help Desk Fundamentals

This course explores IT service management within the ITIL framework, including customer service, end-user support, troubleshooting, helpdesk applications, and the creation and delivery of IT training to others.


At A Glance

How You'll Learn


Online Classes

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Multiple Start Dates

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Flexible Pace

2023 Start Dates

January 9 May 8 September 5
February 6 June 5 October 2
March 6 July 10 November 6

2024 Start Dates

January 8 May 6
February 5 June 3
March 4 July 1

What is Competency-Based Education?

Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.

Program Tuition*


Books & Supplies*


*Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.

What You'll Learn

  • Support and maintain computer and mobile hardware
  • Support and maintain desktop computer operating systems
  • Manage computer network connected devices
  • Demonstrate customer service skills as an IT professional

Your Potential Careers

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician
  • Network Administrator
  • Systems Administrator

Median Annual Salary

$47,206 $48,426 $49,893
Local State National

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Your application can be submitted online, it takes just a few minutes to complete.

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