IT User Support Technician

IT User Support Technician

Technical Diploma

This Technical Diploma is designed to give the student the skills necessary to support the computer users and their computers. Student will be able to manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification exam.

IT user support technician

Program Outline

Term 1
Course # Course Title Credits
1015011400 Networking 1

This course is designed as an introduction to data network technology. It is the first in a series of three courses leading toward Cisco Certified Network Associate (CCNA) certification. Students will gain a basic understanding of routers and switches, their function and how to perform initial configurations in the Internetwork Operating System (IOS) of these devices. Students will setup various LAN hardware to implement a workable local area network to include, subnetting and variable length subnetting. Student will gain a solid foundation in network standards using both the OSI and TCP/IP reference models.

1080119600 Oral Interpersonal Communication

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

1015414100 Computer Software Essentials

This course will explore the Operating system on a computer. It will look at installation, configuration, management, and diagnosing and troubleshooting issues with the operating system. It will teach toward A+ certification.

1015414300 Computer Hardware Essentials

Computer Hardware Essentials will explore the various hardware components and peripherals that make up a computer. It will explore the function of those hardware components and how to diagnose and troubleshoot issues with those components. This course teaches toward A+ certification.

1015422000 Desktop Operating Systems Install and Deployment: Desktop Installation and Deployment

This course will explore the installation process and configurations needed to install an operating system. In addition, will explore deployment options. Prerequisite: 1015011400 Networking 1 (C or better).

1015422500 Desktop Management

This course will look at the different configurations needed to manage users, applications, and tasks associated with the desktop operating system. Prerequisite: 1015011400 Networking 1 (C or better).

1015423000 Desktop Monitoring and Maintenance

This Course will explore the various tools used to monitor and maintain the desktop to ensure security and optimal performance. Prerequisite: 1015011400 Networking 1 (C or better).

1015417000 Help Desk Fundamentals

Students will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support, and customer service. Students will also become familiar with and apply the tools used in user supply and help desk operations. Prerequisites: 1015011400 Networking 1 (C or better) and 1015414000 PC Maintenance and Troubleshooting (C or better).


At A Glance

How You'll Learn


Online Classes

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Multiple Start Dates

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Flexible Pace

2023 Start Dates

January 9 May 8 September 5
February 6 June 5 October 2
March 6 July 3 November 6

2024 Start Dates

January 8 May 6
February 5 June 3
March 4 July 1

What is Competency-Based Education?

Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.

Approximate Cost


*Based on 10-level courses—materials, books, and fees may be additional

What You'll Learn

  • Support and maintain desktop computer hardware
  • Support and maintain desktop computer operating systems
  • Manage desktop network access
  • Demonstrate customer service skills

Your Potential Careers

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician
  • Network Administrator
  • Systems Administrator

Median Annual Salary

$42,465 $49,395 $52,549
Local State National

EMSI 2022.1

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Your application can be submitted online, it takes just a few minutes to complete.

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