This course is designed as an introduction to data network technology. It is the first in a series of three courses leading toward Cisco Certified Network Associate (CCNA) certification. Students will gain a basic understanding of routers and switches, their function and how to perform initial configurations in the Internetwork Operating System (IOS) of these devices. Students will setup various LAN hardware to implement a workable local area network to include, subnetting and variable length subnetting. Student will gain a solid foundation in network standards using both the OSI and TCP/IP reference models.

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

This course will explore the Operating system on a computer. It will look at installation, configuration, management, and diagnosing and troubleshooting issues with the operating system. It will teach toward A+ certification.

Computer Hardware Essentials will explore the various hardware components and peripherals that make up a computer. It will explore the function of those hardware components and how to diagnose and troubleshoot issues with those components. This course teaches toward A+ certification.

This course will explore the installation process and configurations needed to install an operating system. In addition, will explore deployment options. Prerequisite: 1015011400 Networking 1 (C or better).

This course will look at the different configurations needed to manage users, applications, and tasks associated with the desktop operating system. Prerequisite: 1015011400 Networking 1 (C or better).

This Course will explore the various tools used to monitor and maintain the desktop to ensure security and optimal performance. Prerequisite: 1015011400 Networking 1 (C or better).

Students will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support, and customer service. Students will also become familiar with and apply the tools used in user supply and help desk operations. Prerequisites: 1015011400 Networking 1 (C or better) and 1015414000 PC Maintenance and Troubleshooting (C or better).