IT User Support Technician
This Technical Diploma is designed to give the student the skills necessary to support the computer users and their computers. Student will be able to manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification exam.
|Course #||Course Title||Credits|
This course is designed as an introduction to data network technology. It is the first in a series of three courses leading toward Cisco Certified Network Associate (CCNA) certification. Students will gain a basic understanding of routers and switches, their function and how to perform initial configurations in the Internetwork Operating System (IOS) of these devices. Students will setup various LAN hardware to implement a workable local area network to include, subnetting and variable length subnetting. Student will gain a solid foundation in network standards using both the OSI and TCP/IP reference models.
|1080119600||Oral Interpersonal Communication
Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.
|1015414100||Computer Software Essentials
This course will explore the Operating system on a computer. It will look at installation, configuration, management, and diagnosing and troubleshooting issues with the operating system. It will teach toward A+ certification.
|1015414300||Computer Hardware Essentials
Computer Hardware Essentials will explore the various hardware components and peripherals that make up a computer. It will explore the function of those hardware components and how to diagnose and troubleshoot issues with those components. This course teaches toward A+ certification.
|1015422000||Desktop Operating Systems Install and Deployment
This course will explore the installation process and configurations needed to install an operating system. In addition, will explore deployment options. Prerequisite: 1015011400 Networking 1 (C or better).
This course will look at the different configurations needed to manage users, applications, and tasks associated with the desktop operating system. Prerequisite: 1015011400 Networking 1 (C or better).
|1015423000||Desktop Monitoring and Maintenance
This Course will explore the various tools used to monitor and maintain the desktop to ensure security and optimal performance. Prerequisite: 1015011400 Networking 1 (C or better).
|1015417000||Help Desk Fundamentals
Students will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support, and customer service. Students will also become familiar with and apply the tools used in user supply and help desk operations. Prerequisites: 1015011400 Networking 1 (C or better) and 1015414000 PC Maintenance and Troubleshooting (C or better).
At A Glance
How You'll Learn
Multiple Start Dates
2022 Start Dates
|January 5||May 2||September 6|
|February 7||June 6||October 3|
|March 1||July 11||November 7|
2023 Start Dates
|January 9||May 8|
|February 6||June 5|
|March 6||July 3|
What is Competency-Based Education?
Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.
*Based on 10-level courses—materials, books, and fees may be additional
What You'll Learn
- Support and maintain desktop computer hardware
- Support and maintain desktop computer operating systems
- Manage desktop network access
- Demonstrate customer service skills
Your Potential Careers
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
- Network Administrator
- Systems Administrator
Median Annual Salary
Your application can be submitted online, it takes just a few minutes to complete.