IT User Support Technician
This Technical Diploma is designed to give the student the skills necessary to support the computer users and their computers. Student will be able to manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification exam.
|Course #||Course Title||Credits|
|1015011400||Cisco Networking 1
This course explores enterprise networking protocols, numbering systems, media access control, Ethernet, ARP and ND communication, IPv4 and IPv6 addressing, and security on routers and switches. This course is the first of three aligned with the Cisco CCNA (200-301) certification exam.
|1080119600||Oral Interpersonal Communication
Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.
|1015414000||A+ Computer Essentials
This course explores computer hardware, operating systems, software, networking, troubleshooting, virtualization, and security concepts. This course is aligned with the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams.
This course explores enterprise client operating system installation, configuration, performance, access, management, and protection. This course is aligned with the Microsoft 365 Certified: Endpoint Administrator Associate certification exams.
|1015417000||Help Desk Fundamentals
This course explores IT service management within the ITIL framework, including customer service, end-user support, troubleshooting, helpdesk applications, and the creation and delivery of IT training to others.
At A Glance
How You'll Learn
Multiple Start Dates
2023 Start Dates
|January 9||May 8||September 5|
|February 6||June 5||October 2|
|March 6||July 10||November 6|
2024 Start Dates
|January 8||May 6|
|February 5||June 3|
|March 4||July 1|
What is Competency-Based Education?
Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.
Books & Supplies*
*Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.
What You'll Learn
- Support and maintain computer and mobile hardware
- Support and maintain desktop computer operating systems
- Manage computer network connected devices
- Demonstrate customer service skills as an IT professional
Your Potential Careers
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
- Network Administrator
- Systems Administrator
Median Annual Salary
Your application can be submitted online, it takes just a few minutes to complete.