Technical Diploma

The receptionist diploma prepares a student for an entry-level office position such as receptionist or office clerk. The program allows for flexibility and for the student to continue to the Office Assistant diploma and the Office Management Associate's degree.

  • administrative professional at desk

Program Outline

Term 1
Course # Course Title Credits
1010210600 Business Programs Orientation

This class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1080119500 Written Communication

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

1010211300 Human Resources Roles and Laws

This class reviews the role and importance of Human Resources in organizations. Current challenges Human Resources contends with are covered. Students will learn about major employment laws and how to ensure that company programs, practices and policies align with those laws.

1010212100 Customer Service

This course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work.

1010311500 MS Word Beginning

This course will cover creating a flyer, research paper, and business letter using Microsoft Word.

1010312500 MS Outlook

This course will cover creating and managing email messages, calendars, contacts, and tasks using Microsoft Outlook.

1010312600 MS Excel Beginning

This course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel.

1010314100 MS Powerpoint Beginning

This course will cover creating and editing presentations with pictures; enhancing presentations with shapes and SmartArt; and inserting WordArt, charts, and tables using Microsoft PowerPoint.

1010611400 Records Management

This course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.

1010613300 Business Office Technologies

This course will cover operation of popular physical and virtual technologies used in a business office including products and applications used for telephony, office application suites, meetings, and surveys.

1019617000 Leadership Organizational Culture

This class will cover what the leader’s role is in creating the optimal workplace. Students will learn the components of a great workplace and how to improve corporate culture. Students have the opportunity to assess their workplace and provide recommendations for strengthening.

1015110500 Digital Literacy with Cyber Security

This course will cover identifying and differentiating between major computer components, Microsoft Windows operating system and application operations, computing environment issue troubleshooting, making connections between office network devices, file management, and basic cybersecurity threats and best practices.


At A Glance

How You'll Learn

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100% Online

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Multiple Start Dates

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Flexible Pace

2023 Start Dates

January 9 May 8 September 5
February 6 June 5 October 2
March 6 July 10 November 6

2024 Start Dates

January 8 May 6
February 5 June 3
March 4 July 1

Program Tuition*


Books & Supplies*


*Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.

What You'll Learn

  • Perform entry-level administrative procedures
  • Create internal and external relationships

Your Potential Careers

  • Receptionist
  • Office Clerk
  • Customer Service Representativ

Median Annual Salary

$35,754 $35,938 $34,944
Local State National

Lightcast 2023.1

Get Started

Your application can be submitted online, it takes just a few minutes to complete.

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