Office Assistant

Office Assistant

Technical Diploma

The Office Assistant program prepares students to perform a variety of administrative tasks in today's rapidly changing workplace. Students learn basic office procedures and essential software skills including word processing, spreadsheets, databases, and desktop publishing. Students will learn to integrate compute, human relations and communication skills working individually and in a team environment. Office assistants help with routine tasks necessary to keep office functioning.

Female students in business office setting

Program Outline

Course # Course Title Credits
1010210600 Business Programs Orientation 1.00
Description and Competencies

This class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1010212100 Customer Service 1.00
Description and Competencies

This course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work.

1010311500 MS Word Beginning 1.00
Description and Competencies

This course will cover creating a flyer, research paper, and business letter using Microsoft Word.

1010311700 MS Word Intermediate 1.00
Description and Competencies

This course will cover creating a multipage document, creating a resume and sharing documents, using mail merge, and creating a newsletter using Microsoft Word. Prerequisite: 1010311500 MS Word Beginning (C or better) (concurrent enrollment allowed).

1010312500 MS Outlook 1.00
Description and Competencies

This course will cover creating and managing email messages, calendars, contacts, and tasks using Microsoft Outlook.

1010312600 MS Excel Beginning 1.00
Description and Competencies

This course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel.

1010312700 MS Excel Intermediate 1.00
Description and Competencies

This course will cover working with financial functions, data tables, amortization schedules, multiple worksheets, and workbooks; creating, sorting, and querying a table; and creating templates; importing data; and working with SmartArt, images, and screenshots using Microsoft Excel. Prerequisite: 1010312600 MS Excel Beginning (C or better) (concurrent enrollment allowed).

1010314100 MS Powerpoint Beginning 1.00
Description and Competencies

This course will cover creating and editing presentations with pictures; enhancing presentations with shapes and SmartArt; and inserting WordArt, charts, and tables using Microsoft PowerPoint.

1010316900 MS Publisher Beginning 1.00
Description and Competencies

This course will cover creating a flyer, publishing a trifold brochure, and designing a newsletter using Microsoft Publisher.

1010611400 Records Management 2.00
Description and Competencies

This course will cover records and information management (RIM) including alphabetic storage and retrieval methods for physical and electronic systems, transferring records from active to inactive storage, and adapting the alphabetic storage and retrieval method to subject, numeric, and geographic storage methods.

1010611600 Document Processing 3.00
Description and Competencies

This course will cover basic and advanced document formatting techniques in administrative and specialized occupational areas while enhancing keyboarding speed and accuracy.

1010612600 Editing Business Applications 3.00
Description and Competencies

This course will cover proofreading, editing, transcription and composition skills from the Business English standard to create and process business documents.

1010617000 Administrative Procedures 3.00
Description and Competencies

This course will cover the characteristics and personal qualities that are important for administrative professionals by performing office-related tasks and demonstrating an understanding of the skills, equipment, tools, and techniques used by administrative professionals. Prerequisites: 1010611600 Document Processing (C or better) and 1010613000 Integrated Computer Applications Beg (C or better).

1089010300 Professional Career Management 1.00
Description and Competencies

This course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment.

At A Glance

How You'll Learn

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100% Online

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Multiple Start Dates

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Flexible Pace

2022 Start Dates

January 5 May 2 September 6
February 7 June 6 October 3
March 1 July 11 November 7

2023 Start Dates

January 9 May 8
February 6 June 5
March 6 July 3


Approximate Cost


Financial Aid Eligible

*Based on 10-level courses—materials, books, and fees may be additional

What You'll Learn

  • Perform accurate workplace communications
  • Use technology skills for business tasks
  • Perform routine office procedures
  • Demonstrate professionalism and effective workplace relationships.

Your Potential Careers

  • Office Assistant
  • Receptionist
  • File Clerk
  • Typist
  • General Office Clerk

Median Annual Salary

$31,633 $34,515 $33,788
Local State National

EMSI 2020.1

Get Started

Your application can be submitted online, it takes just a few minutes to complete.

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Gainful Employment Disclosure

This program is designed to be completed in 1 year.
This program will cost $4,819.00 if completed within normal time. There may be additional costs for living expenses. These costs were accurate at the time of posting, but may have changed.
Of the students who completed this program within normal time, the typical graduate leaves with $5,838.00 of debt.
The following States do not have licensure requirements for this profession: Wisconsin
For more information about graduation rates, loan repayment rates, and post-enrollment earnings about this institution and other postsecondary institutions please click here: