Administrative Professional

Administrative Professional

Associates of Applied Science

Administrative Professionals are key members of any organizational team performing a variety of activities related to the operations of any organization. As an Administrative Professional you will become proficient with administrative tasks in the workplace and keep up-to-date with the latest business and office technology. Coursework in this program prepares you to provide customer service, produce business communications, plan meetings and events, manage projects, hone leadership abilities and perform a variety of office responsibilities. The entire associate degree program allows for flexibility of scheduling so you can complete your education while employed. .

administrative professional at desk

Program Outline

Course # Course Title Credits
1010210600 Business Programs Orientation 1.00
Description and Competencies

This class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1010212100 Customer Service 1.00
Description and Competencies

This course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work.

1010219200 Business Internship 2.00
Description and Competencies

Internships are off-campus experiential learning activities designed for students to earn academic credit by connecting the job experience with the concepts, theories, and ideas learned through their program. Internships are powerful resume builders, offer application of concepts, and expand employable skills.

1010219300 Business Capstone

The purpose of the Capstone activity is to create an opportunity for the student to make connections between the variety of coursework that is part of their degree. This course is an independent study designed by the student under the supervision and guidance of a faculty member. The final assessment will demonstrate competency through one or more of the following: academic or career portfolio, paper, project, presentation, publication, journal, etc. The student should consult with their program advisor or instructor before selecting this course.

1010311500 MS Word Beginning 1.00
Description and Competencies

This course will cover creating a flyer, research paper, and business letter using Microsoft Word.

1010311700 MS Word Intermediate 1.00
Description and Competencies

This course will cover creating a multipage document, creating a resume and sharing documents, using mail merge, and creating a newsletter using Microsoft Word. Prerequisite: 1010311500 MS Word Beginning (C or better) (concurrent enrollment allowed).

1010312500 MS Outlook 1.00
Description and Competencies

This course will cover creating and managing email messages, calendars, contacts, and tasks using Microsoft Outlook.

1010312600 MS Excel Beginning 1.00
Description and Competencies

This course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel.

1010312700 MS Excel Intermediate 1.00
Description and Competencies

This course will cover working with financial functions, data tables, amortization schedules, multiple worksheets, and workbooks; creating, sorting, and querying a table; and creating templates; importing data; and working with SmartArt, images, and screenshots using Microsoft Excel. Prerequisite: 1010312600 MS Excel Beginning (C or better) (concurrent enrollment allowed).

1010314100 MS Powerpoint Beginning 1.00
Description and Competencies

This course will cover creating and editing presentations with pictures; enhancing presentations with shapes and SmartArt; and inserting WordArt, charts, and tables using Microsoft PowerPoint.

1010316900 MS Publisher Beginning 1.00
Description and Competencies

This course will cover creating a flyer, publishing a trifold brochure, and designing a newsletter using Microsoft Publisher.

1010611400 Records Management 2.00
Description and Competencies

This course will cover records and information management (RIM) including alphabetic storage and retrieval methods for physical and electronic systems, transferring records from active to inactive storage, and adapting the alphabetic storage and retrieval method to subject, numeric, and geographic storage methods.

1010611600 Document Processing 3.00
Description and Competencies

This course will cover basic and advanced document formatting techniques in administrative and specialized occupational areas while enhancing keyboarding speed and accuracy.

1010612600 Editing Business Applications 3.00
Description and Competencies

This course will cover proofreading, editing, transcription and composition skills from the Business English standard to create and process business documents.

1010613300 Business Office Technologies 1.00
Description and Competencies

This course will cover operation of popular physical and virtual technologies used in a business office including products and applications used for telephony, office application suites, meetings, and surveys.

1010617000 Administrative Procedures 3.00
Description and Competencies

This course will cover the characteristics and personal qualities that are important for administrative professionals by performing office-related tasks and demonstrating an understanding of the skills, equipment, tools, and techniques used by administrative professionals. Prerequisites: 1010611600 Document Processing (C or better) and 1010613000 Integrated Computer Applications Beg (C or better).

1089010300 Professional Career Management 1.00
Description and Competencies

This course will cover identification of individual interests and the occupations they align with, finding employment, creating a resume and cover letter, participating in an interview, and best practices for maintaining professional employment.

At A Glance

How You'll Learn

icon of computer

100% Online

icon of calendar

Multiple Start Dates

icon of calendar and clock

Flexible Pace

2022 Start Dates

January 5 May 2 September 6
February 7 June 6 October 3
March 1 July 11 November 7

2023 Start Dates

January 9 May 8
February 6 June 5
March 6 July 3


Approximate Cost


Financial Aid Eligible

*Based on 10-level courses—materials, books, and fees may be additional

Your Potential Careers

  • Administrative Assistant
  • Software Trainer
  • Office Manager/Coordinator
  • Human Resources or Marketing Assistant
  • Project Coordinator
  • Help Desk Support

What You'll Learn

  • Demonstrate effective workplace communications.
  • Apply technology skills to business and administrative tasks.
  • Perform routine administrative procedures.
  • Manage administrative projects.
  • Maintain internal and external relationships
  • Model professionalism in the workplace.

Median Annual Salary

$32,219 $35,681 $35,391
Local State National

EMSI 2020.1

Get Started

Your application can be submitted online, it takes just a few minutes to complete.

Become a Student

Earn a Bachelor's Degree

Prepare for College

Looking for Classes?