Receptionist

Receptionist

Technical Diploma

The receptionist diploma prepares a student for an entry-level office position such as receptionist or office clerk. The program allows for flexibility and for the student to continue to the Office Assistant diploma and the Administrative Professional associate degree.

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Program Outline

Course # Course Title Credits
1010210600 Business Orientation 1.00
Description and Competencies

Introduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.

Competencies
10102106C01 Business Orientation

Business Orientation Introduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.

1.00
1010212100 Customer Service 1.00
Description and Competencies

This course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.

Competencies
10102121C00 Customer Service

This course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.

1.00
1010311500 MS Word Beginning 1.00
Description and Competencies

Provides practice in using basic word processing functions and features of MS Word.

Competencies
10103115C01 MS Word Beginning

Students will apply word processing features to create business documents.

1.00
1010312500 MS Outlook 1.00
Description and Competencies

Learners will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software. Ethical and appropriate use electronic communication is included. Students will apply these techniques with hands on activities.

Competencies
10103125C00 MS Outlook

Students will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software.

1.00
1010312600 MS Excel Beginning 1.00
Description and Competencies

Develops skills in using basic spreadsheet functions of MS Excel for business users.

Competencies
10103126C01 MS Excel Beginning

Students will apply spreadsheet functions to create business documents.

1.00
1010313500 MS Access Beginning 1.00
Description and Competencies

Develops skills in using basic features to design a database, manipulate and query records, and prepare reports and labels.

Competencies
10103135C00 MS Access Beginning

Students will apply database functions to create, query, and maintain a database.

1.00
1010314100 MS Powerpoint Beginning 1.00
Description and Competencies

Develops skills in using basic graphics, layout, and slide show features to produce professional-looking presentations.

Competencies
10103141C00 MS PowerPoint Beginning

Students will apply presentation functions to create business presentations.

1.00
1010611400 Records Management 1.00
Description and Competencies

This course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.

Competencies
10106114C01 Records Management A

Students will explore methods of saving, organizing and retrieving electronic files.

0.25
10106114C02 Records Management B

Students will explore the comprehensive field of records management utilizing alphabetic, subject, numeric, governmental, and geographic methods of storing and retrieving records.

0.75
1010611600 Document Processing 3.00
Description and Competencies

Enhances keyboarding skills and develops basic document formatting techniques.

Competencies
10106116C00 Document Processing

Students will expand keyboarding skills and speed and will develop basic and advanced document formatting techniques.

3.00
1080119500 Written Communication 3.00
Description and Competencies

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

Competencies
10801195C00 Written Communication

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

3.00
2080121900 English Composition I

Develops expository writing and critical thinking skills, including clarity, concision, concreteness, and completeness of expression, supported by reasoning, organization, and language conventions.

3.00

At A Glance

How You'll Learn

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100% Online

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Multiple Start Dates

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Personalized Pace


2020 Start Dates

January 8 May 8 September 2
February 3 June 1 October 5
March 2 July 6 November 2

2021 Start Dates

January 6 March 1 June 7
February 1 May 7 July 5

Approximate Cost

$2,095*

*Based on 10-level courses—materials, books, and fees may be additional

What You'll Learn

  • Perform entry-level administrative procedures
  • Create internal and external relationships

Your Potential Careers

  • Receptionist
  • Office Clerk

Median Annual Salary

$30,704 $32,847 $31,919
Local State National

EMSI 2020.1

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