
Receptionist
The receptionist diploma prepares a student for an entry-level office position such as receptionist or office clerk. The program allows for flexibility and for the student to continue to the Office Assistant diploma and the Administrative Professional associate degree.
Program Outline
Course # | Course Title | Credits | ||||||
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1010210600 | Business Orientation | 1.00 | ||||||
Description and CompetenciesIntroduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.
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1010212100 | Customer Service | 1.00 | ||||||
Description and CompetenciesThis course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.
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1010311500 | MS Word Beginning | 1.00 | ||||||
Description and CompetenciesProvides practice in using basic word processing functions and features of MS Word.
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1010312500 | MS Outlook | 1.00 | ||||||
Description and CompetenciesLearners will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software. Ethical and appropriate use electronic communication is included. Students will apply these techniques with hands on activities.
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1010312600 | MS Excel Beginning | 1.00 | ||||||
Description and CompetenciesDevelops skills in using basic spreadsheet functions of MS Excel for business users.
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1010313500 | MS Access Beginning | 1.00 | ||||||
Description and CompetenciesDevelops skills in using basic features to design a database, manipulate and query records, and prepare reports and labels.
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1010314100 | MS Powerpoint Beginning | 1.00 | ||||||
Description and CompetenciesDevelops skills in using basic graphics, layout, and slide show features to produce professional-looking presentations.
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1010611400 | Records Management | 1.00 | ||||||
Description and CompetenciesThis course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.
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1010611600 | Document Processing | 3.00 | ||||||
Description and CompetenciesEnhances keyboarding skills and develops basic document formatting techniques.
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1080119500 | Written Communication | 3.00 | ||||||
Description and CompetenciesDevelops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.
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At A Glance
How You'll Learn

100% Online

Multiple Start Dates

Personalized Pace
2021Â Start Dates
January 6 | May 7 | September 1 |
February 1 | June 7 | October 4 |
March 1 | July 5 | November 1 |
2022Â Start Dates
January 5 | March 1 | June 6 |
February 7 | May 2 | July 11 |
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Approximate Cost
$2,095*
*Based on 10-level courses—materials, books, and fees may be additional
What You'll Learn
- Perform entry-level administrative procedures
- Create internal and external relationships
Your Potential Careers
- Receptionist
- Office Clerk
Median Annual Salary
$30,704 | $32,847 | $31,919 |
Local | State | National |
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EMSI 2020.1
Get Started
Your application can be submitted online, it takes just a few minutes to complete.