Administrative Professional

Administrative Professional

Associates of Applied Science

Administrative Professionals are key members of any organizational team performing a variety of activities related to the operations of any organization. As an Administrative Professional you will become proficient with administrative tasks in the workplace and keep up-to-date with the latest business and office technology. Coursework in this program prepares you to provide customer service, produce business communications, plan meetings and events, manage projects, hone leadership abilities and perform a variety of office responsibilities. The entire associate degree program allows for flexibility of scheduling so you can complete your education while employed. .

administrative professional at desk

Program Outline

Course # Course Title Credits
1010110200 Introduction to Accounting 1.00
Description and Competencies

Students learn to apply debit/credit theory in preparing basic journal entries. Also includes financial statement ratios, bank reconciliations, and payroll.

Competencies
10101102C00 Introduction to Accounting

Manually process daily and monthly financial transactions.

1.00
1010210600 Business Orientation 1.00
Description and Competencies

Introduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.

Competencies
10102106C01 Business Orientation

Business Orientation Introduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.

1.00
1010212100 Customer Service 1.00
Description and Competencies

This course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.

Competencies
10102121C00 Customer Service

This course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.

1.00
1010219200 Business Internship 2.00
Description and Competencies

Internships are off-campus experiential learning activities designed for students to earn academic credit by connecting the job experience with the concepts, theories, and ideas learned through their program. Internships are powerful resume builders, offer application of concepts, and expand employable skills. This course is intended to be taken at the end of the student's program.

Competencies
1010219300 Business Capstone Project

The purpose of the Capstone activity is to create an opportunity for the student to make connections between the variety of coursework that is part of their degree. This course is an independent study designed by the student under the supervision and guidance of a faculty member. The final assessment will demonstrate competency through one or more of the following: academic or career portfolio, paper, project, presentation, publication, journal, etc. The student should consult with their program advisor or instructor before selecting this course.

2.00
1014517000 Small Business Mentorship

Mentorships engage entrepreneurial students one-on-one with a small business owner to learn the process of entrepreneurship and experience small business ownership. This supervised mentorship exposes students to real-world small business situations related to their passion, and helps them develop the knowledge and confidence to be a successful future small business owner.

2.00
1010311500 MS Word Beginning 1.00
Description and Competencies

Provides practice in using basic word processing functions and features of MS Word.

Competencies
10103115C01 MS Word Beginning

Students will apply word processing features to create business documents.

1.00
1010311700 MS Word Intermediate 1.00
Description and Competencies

Provides practice in using additional features of MS Word including tables, charts, form letters, mailing labels, and newsletters. Prerequisite(s): 1010311500 MS Word Beginning (C or better).

Competencies
10103117C00 MS Word Intermediate

Students will apply intermediate word processing functions to create business documents. Prerequisite(s): 10103115C01 MS Word Beginning (B or better).

1.00
1010311800 MS Word Advanced 1.00
Description and Competencies

Develops skills using advanced features of MS Word that include creating a table of contents, an online form, and working with macros. Prerequisite(s): 1010311700 MS Word Intermediate (C or better) or 1010613100 Integrated Computer Applications Int (C or better).

Competencies
10103118C00 MS Word Advanced

Students will apply advanced word processing functions to enhance business documents Prerequisite(s): 10103117C00 MS Word Intermediate (B or better).

1.00
1010312500 MS Outlook 1.00
Description and Competencies

Learners will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software. Ethical and appropriate use electronic communication is included. Students will apply these techniques with hands on activities.

Competencies
10103125C00 MS Outlook

Students will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software.

1.00
1010312600 MS Excel Beginning 1.00
Description and Competencies

Develops skills in using basic spreadsheet functions of MS Excel for business users.

Competencies
10103126C01 MS Excel Beginning

Students will apply spreadsheet functions to create business documents.

1.00
1010312700 MS Excel Intermediate 1.00
Description and Competencies

Develops skills in using additional spreadsheet features including multiple worksheets, 3-D references, macro basics, charts, and databases. Prerequisite(s): 1010312600 MS Excel Beginning (C or better).

Competencies
10103127C00 MS Excel Intermediate

Students will apply advanced spreadsheet functions to create business documents. Prerequisite(s): 10103126C01 MS Excel Beginning (B or better).

1.00
1010313500 MS Access Beginning 1.00
Description and Competencies

Develops skills in using basic features to design a database, manipulate and query records, and prepare reports and labels.

Competencies
10103135C00 MS Access Beginning

Students will apply database functions to create, query, and maintain a database.

1.00
1010313600 MS Access Intermediate 1.00
Description and Competencies

Extends database skills to include custom reports, advanced form techniques, macros, command buttons, and switchboards. Prerequisite(s): 1010313500 MS Access Beginning (C or better).

Competencies
10103136C00 MS Access Intermediate

Students will apply advanced database functions to customize data formats in a database. Prerequisite(s): 10103135c00 MS Access Beginning (B or better).

1.00
1010314100 MS Powerpoint Beginning 1.00
Description and Competencies

Develops skills in using basic graphics, layout, and slide show features to produce professional-looking presentations.

Competencies
10103141C00 MS PowerPoint Beginning

Students will apply presentation functions to create business presentations.

1.00
1010314200 MS Powerpoint Intermediate 1.00
Description and Competencies

Enhances graphic presentation skills through practice in customizing presentations, creating and working with objects, and embedding features. Prerequisite(s): 1010314100 MS Powerpoint Beginning (C or better).

Competencies
10103142C00 MS Powerpoint Intermediate

Students will apply advanced presentation functions to create business presentations. Prerequisite(s): 10103141c00 MS PowerPoint Beginning (B or better).

1.00
1010315500 QuickBooks Basics 1.00
Description and Competencies

Students will process routine accounting transactions for service industry including company setup.

Competencies
10103155C00 QuickBooks Basics

Students will process routine accounting transactions for service industry including company setup.

1.00
1010316900 MS Publisher Beginning 1.00
Description and Competencies

Enables students to design and produce professional-quality MS Publisher documents that combine text, graphics, and illustrations suitable for print and digital media publication. Students learn basic MS Publisher functions, design principles, and applicable copyright law.

Competencies
10103169C00 MS Publisher Beginning

Students will apply design software functions to create professional quality documents that combine text, graphics, and illustrations.

1.00
1010317000 MS Publisher Intermediate 1.00
Description and Competencies

MS Publisher Intermediate enables students to expand their MS Publisher skill set to include creating a document from scratch, using information sets, and Publisher tables. Students will also learn advanced formatting and merging publications with data. Prerequisite(s): 1010316900 MS Publisher Beginning (C or better).

Competencies
10103170C00 MS Publisher intermediate

Students will apply advanced design software functions to create professional quality docuemtns that combine text, graphics, and illustrations. Prerequisite(s): 10103169C00 MS Publisher Beginning (B or better).

1.00
1010611400 Records Management 1.00
Description and Competencies

This course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.

Competencies
10106114C01 Records Management A

Students will explore methods of saving, organizing and retrieving electronic files.

0.25
10106114C02 Records Management B

Students will explore the comprehensive field of records management utilizing alphabetic, subject, numeric, governmental, and geographic methods of storing and retrieving records.

0.75
1010611600 Document Processing 3.00
Description and Competencies

Enhances keyboarding skills and develops basic document formatting techniques.

Competencies
10106116C00 Document Processing

Students will expand keyboarding skills and speed and will develop basic and advanced document formatting techniques.

3.00
1010612600 Editing Business Applications 3.00
Description and Competencies

Covers proofreading and editing of business documents. Transcription and composition will be used to process business documents.

Competencies
10106126C00 Editing Business Applications

Students will apply proofreading, editing, transcription and composition skills to create and process business documents.

3.00
1010612700 Meeting and Event Planning 3.00
Description and Competencies

This course focuses on preparing the learner to effectively plan a successful meeting or event. Topics include project management and coordination techniques, conducting the planning activities, managing the finances, facilitating on-site needs, arranging travel and transportation needs, preparing agendas and minutes, and conducting follow-up activities while communicating effectively with all stakeholders.

Competencies
10106127C01 Meeting and Event Planning A

Students will learn skills required to effectively plan and execute a successful meeting.

1.00
10106127C02 Meeting and Event Planning B

Students will learn skills required to effective plan, coordinate, and execute travel, nationally and internationally.

1.00
10106127C03 Meeting and Event Planning C

Students will learn skills required to effectively plan and execute a successful a variety of special events and coordinate travel, nationally and internationally.

1.00
1010613300 Business Office Technologies 2.00
Description and Competencies

This course will introduce students to current and emerging technologies and applications used by office professionals. Students will research current and emerging technologies such as smart phones, scanners, fax, copy machines, social networking tools, conferencing tools, Cloud-based applications, collaboration tools, survey tools, PDF document options, and technology security.

Competencies
10106133C01 Business Office Technologies A

Students will explore the history of office equipment and operate traditional equipment in use today.

0.25
10106133C02 Business Office Technologies B

Students will research and use various presentation apps along with social media marketing apps.

0.50
10106133C03 Business Office Technologies C

Students will learn about and apply various collaboration tools.

0.50
10106133C04 Business Office Technologies D

Students will learn the basics about creating an effective survey and the use of on-line survey tools.

0.25
10106133C05 Business Office Technologies E

Students will work with and expand their knowledge of PDF documents.

0.25
10106133C06 Business Office Technologies F

Students will explore the cyber-security tools within their control to keep their office and personal cyber environments safe.

0.25
1010617000 Administrative Procedures 3.00
Description and Competencies

Develops professional skills and attitudes for today's global business environment. Develops office skills in telecommunications, mail processing, travel arrangements and conferences, public relations, and ergonomics. Prerequisite(s): 1010611600 Document Processing (C or better) and 1010613000 Integrated Computer Applications Beg (C or better).

Competencies
10106170C00 Administrative Procedures

Students will develop professional skills and attitudes for today's global business environment by honing office skills in telecommunications, mail processing, travel arrangements and conferences, public relations, and ergonomics. Prerequisite(s): 10106116C00 Document Processing (B or better) and 10103115C01 MS Word Beginning (B or better) and 10103126C01 MS Excel Beginning (B or better) and 10103135C00 MS Access Beginning (B or better) and 10103141C00 MS PowerPoint Beginning (B or better).

3.00
1010716200 Microcomputer Support 2.00
Description and Competencies

Provides the technical skills necessary to install and configure computer hardware components. The students will also learn to troubleshoot basic computer hardware problems and correct them. The students learn to use manuals and software for troubleshooting and upgrading hardware, and the internet for software driver upgrades and technical support. Students learn to install and upgrade operating systems and various application software.

Competencies
10107162C01 Microcomputer Support A

Designed for the Administrative Professional, this course will explore various hardware and firmware components and configurations of a personal computer resulting in the selection of components, assembly, and booting of a computer.

0.75
10107162C02 Microcomputer Support B

Designed for the Administrative Professional, this course will examine modern network operating systems and explore their installation, configuration, troubleshooting, and preventive maintenance techniques.

0.25
10107162C03 Microcomputer Support C

Designed for the Administrative Professional, this course will examine basic networking principles, standards, concepts, and technologies.

0.25
10107162C04 Microcomputer Support D

Designed for the Administrative Professional, this course will examine laptop and mobile device component installation and configuration, preventative maintenance techniques, operating systems, security, connectivity, and e-mail.

0.25
10107162C05 Microcomputer Support E

Designed for the Administrative Professional, this course will examine printer features, types, installation, configuration, sharing, maintenance, and troubleshooting.

0.25
10107162C06 Microcomputer Support F

Designed for the Administrative Professional, this course will examine security treats and procedures, preventative maintenance techniques, and a basic security troubleshooting process.

0.25
1080119500 Written Communication 3.00
Description and Competencies

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

Competencies
10801195C00 Written Communication

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

3.00
2080121900 English Composition I

Develops expository writing and critical thinking skills, including clarity, concision, concreteness, and completeness of expression, supported by reasoning, organization, and language conventions.

3.00
1080119600 Oral Interpersonal Communication 3.00
Description and Competencies

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

Competencies
10801196C00 Oral Interpersonal Communication

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

3.00
2081020100 Fundamentals of Speech

Examines theory and process of communication, the role of speech in self-development, the art of persuasion, topic selection, the use of research-based evidence, and audience analysis. Includes organizing speech content, speech delivery, and critique via presentation of informative and persuasive speeches and development of effective extemporaneous speaking style. Students gain self-confidence, proficiency, and poise.

3.00
1080119700 Technical Reporting 3.00
Description and Competencies

Teaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite(s): 1080119500 Written Communication (C or better) or 2080121900 English Composition I (C or better).

Competencies
10801197C00 Technical Reporting

Teaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite(s): 10801195C00 Written Communication (C or better).

3.00
2080122300 English Composition II

Advances composition skills, emphasizing well-reasoned argumentative research papers. Prerequisite(s): 2080121900 English Composition I (D- or better) or 1080119500 Written Communication (B or better).

3.00
1080413400 Mathematical Reasoning 3.00
Description and Competencies

An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite(s): 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >= 35 or UW Math Placement Basic Math score >= 250 or ACT Math score >= 18 or Tailwind Math CMath Fund score >= 16.

Competencies
10804134C00 Mathematical Reasoning

An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite(s): 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >= 35 or UW Math Placement Basic Math score >= 250 or ACT Math score >= 18 or Tailwind Math CMath Fund score >= 16.

3.00
2080422000 Intermediate Algebra

Studies the construction and resulting properties of the real number system. Students simplify and factor algebraic expressions using fundamental laws and order of operations; solve first and second degree equations and inequalities in one variable, systems of equations, and exponential and logarithmic equations; graph first degree and second degree equations and inequalities in two variables; and solve equations involving rational expressions, fractional exponents and radicals. Prerequisite(s): 1083411000 Elem Algebra with Apps (C or better) or 1080413400 Mathematical Reasoning (C or better) or (UW Math Placement Basic Math score >= 365 and UW Math Placement Algebra score >= 300) or ACT Math score >= 20 or Tailwind Math CMath Fund score >= 47.

4.00
1080919500 Economics 3.00
Description and Competencies

With a focus on contemporary issues, this introductory course covers cost-benefit analysis, economics systems of the world, globalization, supply and demand, market structures, the labor market, economic growth, unemployment, inflation, business cycles, money, and government economic policy. The course strives to help students improve their individual and household decision-making, understand business decision-making, comprehend the current national and international economic issues and policies, and critically evaluate government response to economic concerns.

Competencies
10809195C00 Economics

This course is designed to give an overview of how a market-oriented economic system operates, and it surveys the factors which influence national economic policy. Basic concepts and analyses are illustrated by reference to a variety of contemporary problems and public policy issues. Concepts include scarcity, resources, alternative economic system, growth, supply and demand, monetary and fiscal policy, inflation, unemployment and global economic issues.

3.00
2080928700 Principles of Macroeconomics

This beginning course focuses on the economy as a whole and how it affects individuals and businesses. With an emphasis on contemporary issues, the course covers the essentials of the market system, alternative economic systems, macroeconomic indicators including GDP, employment, and inflation, business cycles, the money and banking system, fiscal and monetary policy, international trade, and the economic issues of developing nations. The goal of the course is to help students understand current national and international economic issues and the impacts of government economic policies both within our own nation and abroad.

3.00
2080929100 Principles of Microeconomics

This beginning course analyzes individual and business decision making as well as government policy effects on businesses and individuals. The course covers supply, demand, elasticity, consumer behavior, business costs of production, market structures, labor and other resource markets, and international trade effects on businesses and individuals. The goal of the course is to help students improve individual decision-making, understand the behavior of consumers, the basics of business decision-making, and the impact of government intervention in the market.

3.00
1080919700 Contemporary American Society 3.00
Description and Competencies

Explores the American social and political institutions affecting the individual as a citizen, worker, and participant in various social groups. Topics studied will be flexible and responsive to contemporary issues.

Competencies
2080927100 Introductory Sociology

Studies of human society, including the individual, culture, society, social inequality, social institutions, and social change in the modern world.

3.00
1080919900 Psychology of Human Relations 3.00
Description and Competencies

Focuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes.

Competencies
10809199C00 Psychology of Human Relations

Focuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes.

3.00
2080925100 Introduction to Psychology

Surveys the methods, principles, and theories of psychology as they are applied to understanding, predicting, and modifying human behavior. Essential theoretical perspectives, including cognitive, humanistic, socio-cultural, psychodynamic, learning, and biological/evolutionary inform an understanding of key topics in psychology, among which may include the brain and behavior, development, emotion, memory, motivation, personality, psychological disorders, sensation and perception, thinking, and intelligence. Upon completion, students will be well prepared for more advanced study in the field of contemporary psychology.

3.00
1089010300 Professional Career Management 1.00
Description and Competencies

Students develop an individualized, results-oriented job search strategy and research less well-known employment sources to access the "hidden job market." Emphasis is on creating personalized career search documents that get noticed, interviewing effectively in a variety of situations, and projecting a professional image-during both the job search and the first days and weeks on the new job.

Competencies
10890103C01 Professional Career Management

Students will develop a job search strategy that is results oriented by accessing the "hidden" job market, creating personalized career search doucments that get noticed, interviewing effectively in a variety of situations, and projecting a professional image during both the job search and at a new job.

1.00

At A Glance

How You'll Learn

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100% Online

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Multiple Start Dates

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Personalized Pace

2021 Start Dates

January 6 May 7 September 1
February 1 June 7 October 4
March 1 July 5 November 1


2022 Start Dates

January 3 March 1 June 6
February 7 May 2 July 11

Approximate Cost

$8,938*

Financial Aid Eligible

*Based on 10-level courses—materials, books, and fees may be additional

Your Potential Careers

  • Administrative Assistant
  • Desktop Publishing Specialist
  • Software Trainer
  • Office Manager/Coordinator
  • Human Resources or Marketing Assistant
  • Project Coordinator
  • Help Desk Support

What You'll Learn

  • Demonstrate effective workplace communications.
  • Apply technology skills to business and administrative tasks.
  • Perform routine administrative procedures.
  • Manage administrative projects.
  • Maintain internal and external relationships
  • Model professionalism in the workplace.

Median Annual Salary

$32,219 $35,681 $35,391
Local State National

EMSI 2020.1

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