
Administrative Professional
Administrative Professionals are key members of any organizational team performing a variety of activities related to the operations of any organization. As an Administrative Professional you will become proficient with administrative tasks in the workplace and keep up-to-date with the latest business and office technology. Coursework in this program prepares you to provide customer service, produce business communications, plan meetings and events, manage projects, hone leadership abilities and perform a variety of office responsibilities. The entire associate degree program allows for flexibility of scheduling so you can complete your education while employed. .
Program Outline
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1010110200 | Introduction to Accounting | 1.00 | ||||||||||||||||||
Description and CompetenciesStudents learn to apply debit/credit theory in preparing basic journal entries. Also includes financial statement ratios, bank reconciliations, and payroll.
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1010210600 | Business Orientation | 1.00 | ||||||||||||||||||
Description and CompetenciesIntroduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.
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1010212100 | Customer Service | 1.00 | ||||||||||||||||||
Description and CompetenciesThis course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.
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1010219200 | Business Internship | 2.00 | ||||||||||||||||||
Description and CompetenciesInternships are off-campus experiential learning activities designed for students to earn academic credit by connecting the job experience with the concepts, theories, and ideas learned through their program. Internships are powerful resume builders, offer application of concepts, and expand employable skills. This course is intended to be taken at the end of the student's program.
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1010311500 | MS Word Beginning | 1.00 | ||||||||||||||||||
Description and CompetenciesProvides practice in using basic word processing functions and features of MS Word.
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1010311700 | MS Word Intermediate | 1.00 | ||||||||||||||||||
Description and CompetenciesProvides practice in using additional features of MS Word including tables, charts, form letters, mailing labels, and newsletters. Prerequisite(s): 1010311500 MS Word Beginning (C or better).
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1010311800 | MS Word Advanced | 1.00 | ||||||||||||||||||
Description and CompetenciesDevelops skills using advanced features of MS Word that include creating a table of contents, an online form, and working with macros. Prerequisite(s): 1010311700 MS Word Intermediate (C or better) or 1010613100 Integrated Computer Applications Int (C or better).
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1010312500 | MS Outlook | 1.00 | ||||||||||||||||||
Description and CompetenciesLearners will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software. Ethical and appropriate use electronic communication is included. Students will apply these techniques with hands on activities.
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1010312600 | MS Excel Beginning | 1.00 | ||||||||||||||||||
Description and CompetenciesDevelops skills in using basic spreadsheet functions of MS Excel for business users.
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1010312700 | MS Excel Intermediate | 1.00 | ||||||||||||||||||
Description and CompetenciesDevelops skills in using additional spreadsheet features including multiple worksheets, 3-D references, macro basics, charts, and databases. Prerequisite(s): 1010312600 MS Excel Beginning (C or better).
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1010313500 | MS Access Beginning | 1.00 | ||||||||||||||||||
Description and CompetenciesDevelops skills in using basic features to design a database, manipulate and query records, and prepare reports and labels.
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1010313600 | MS Access Intermediate | 1.00 | ||||||||||||||||||
Description and CompetenciesExtends database skills to include custom reports, advanced form techniques, macros, command buttons, and switchboards. Prerequisite(s): 1010313500 MS Access Beginning (C or better).
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1010314100 | MS Powerpoint Beginning | 1.00 | ||||||||||||||||||
Description and CompetenciesDevelops skills in using basic graphics, layout, and slide show features to produce professional-looking presentations.
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1010314200 | MS Powerpoint Intermediate | 1.00 | ||||||||||||||||||
Description and CompetenciesEnhances graphic presentation skills through practice in customizing presentations, creating and working with objects, and embedding features. Prerequisite(s): 1010314100 MS Powerpoint Beginning (C or better).
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1010315500 | QuickBooks Basics | 1.00 | ||||||||||||||||||
Description and CompetenciesStudents will process routine accounting transactions for service industry including company setup.
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1010316900 | MS Publisher Beginning | 1.00 | ||||||||||||||||||
Description and CompetenciesEnables students to design and produce professional-quality MS Publisher documents that combine text, graphics, and illustrations suitable for print and digital media publication. Students learn basic MS Publisher functions, design principles, and applicable copyright law.
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1010317000 | MS Publisher Intermediate | 1.00 | ||||||||||||||||||
Description and CompetenciesMS Publisher Intermediate enables students to expand their MS Publisher skill set to include creating a document from scratch, using information sets, and Publisher tables. Students will also learn advanced formatting and merging publications with data. Prerequisite(s): 1010316900 MS Publisher Beginning (C or better).
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1010611400 | Records Management | 1.00 | ||||||||||||||||||
Description and CompetenciesThis course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.
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1010611600 | Document Processing | 3.00 | ||||||||||||||||||
Description and CompetenciesEnhances keyboarding skills and develops basic document formatting techniques.
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1010612600 | Editing Business Applications | 3.00 | ||||||||||||||||||
Description and CompetenciesCovers proofreading and editing of business documents. Transcription and composition will be used to process business documents.
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1010612700 | Meeting and Event Planning | 3.00 | ||||||||||||||||||
Description and CompetenciesThis course focuses on preparing the learner to effectively plan a successful meeting or event. Topics include project management and coordination techniques, conducting the planning activities, managing the finances, facilitating on-site needs, arranging travel and transportation needs, preparing agendas and minutes, and conducting follow-up activities while communicating effectively with all stakeholders.
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1010613300 | Business Office Technologies | 2.00 | ||||||||||||||||||
Description and CompetenciesThis course will introduce students to current and emerging technologies and applications used by office professionals. Students will research current and emerging technologies such as smart phones, scanners, fax, copy machines, social networking tools, conferencing tools, Cloud-based applications, collaboration tools, survey tools, PDF document options, and technology security.
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1010617000 | Administrative Procedures | 3.00 | ||||||||||||||||||
Description and CompetenciesDevelops professional skills and attitudes for today's global business environment. Develops office skills in telecommunications, mail processing, travel arrangements and conferences, public relations, and ergonomics. Prerequisite(s): 1010611600 Document Processing (C or better) and 1010613000 Integrated Computer Applications Beg (C or better).
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1010716200 | Microcomputer Support | 2.00 | ||||||||||||||||||
Description and CompetenciesProvides the technical skills necessary to install and configure computer hardware components. The students will also learn to troubleshoot basic computer hardware problems and correct them. The students learn to use manuals and software for troubleshooting and upgrading hardware, and the internet for software driver upgrades and technical support. Students learn to install and upgrade operating systems and various application software.
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1080119500 | Written Communication | 3.00 | ||||||||||||||||||
Description and CompetenciesDevelops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.
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1080119600 | Oral Interpersonal Communication | 3.00 | ||||||||||||||||||
Description and CompetenciesFocuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.
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1080119700 | Technical Reporting | 3.00 | ||||||||||||||||||
Description and CompetenciesTeaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisite(s): 1080119500 Written Communication (C or better) or 2080121900 English Composition I (C or better).
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1080413400 | Mathematical Reasoning | 3.00 | ||||||||||||||||||
Description and CompetenciesAn activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. Prerequisite(s): 7785478000 Principles of College Math (C or better) or Accuplacer Algebra score >= 35 or UW Math Placement Basic Math score >= 250 or ACT Math score >= 18 or Tailwind Math CMath Fund score >= 16.
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1080919500 | Economics | 3.00 | ||||||||||||||||||
Description and CompetenciesWith a focus on contemporary issues, this introductory course covers cost-benefit analysis, economics systems of the world, globalization, supply and demand, market structures, the labor market, economic growth, unemployment, inflation, business cycles, money, and government economic policy. The course strives to help students improve their individual and household decision-making, understand business decision-making, comprehend the current national and international economic issues and policies, and critically evaluate government response to economic concerns.
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1080919700 | Contemporary American Society | 3.00 | ||||||||||||||||||
Description and CompetenciesExplores the American social and political institutions affecting the individual as a citizen, worker, and participant in various social groups. Topics studied will be flexible and responsive to contemporary issues.
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1080919900 | Psychology of Human Relations | 3.00 | ||||||||||||||||||
Description and CompetenciesFocuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes.
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1089010300 | Professional Career Management | 1.00 | ||||||||||||||||||
Description and CompetenciesStudents develop an individualized, results-oriented job search strategy and research less well-known employment sources to access the "hidden job market." Emphasis is on creating personalized career search documents that get noticed, interviewing effectively in a variety of situations, and projecting a professional image-during both the job search and the first days and weeks on the new job.
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At A Glance
How You'll Learn

100% Online

Multiple Start Dates

Personalized Pace
2021Â Start Dates
January 6 | May 7 | September 1 |
February 1 | June 7 | October 4 |
March 1 | July 5 | November 1 |
2022Â Start Dates
January 5 | March 1 | June 6 |
February 7 | May 2 | July 11 |
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Approximate Cost
$8,938*
Financial Aid Eligible
*Based on 10-level courses—materials, books, and fees may be additional
Your Potential Careers
- Administrative Assistant
- Desktop Publishing Specialist
- Software Trainer
- Office Manager/Coordinator
- Human Resources or Marketing Assistant
- Project Coordinator
- Help Desk Support
What You'll Learn
- Demonstrate effective workplace communications.
- Apply technology skills to business and administrative tasks.
- Perform routine administrative procedures.
- Manage administrative projects.
- Maintain internal and external relationships
- Model professionalism in the workplace.
Median Annual Salary
$32,219 | $35,681 | $35,391 |
Local | State | National |
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EMSI 2020.1
Get Started
Your application can be submitted online, it takes just a few minutes to complete.