Office Assistant

Office Assistant

Technical Diploma

About the Office Assistant Program

Learn basic business procedures and essential software skills including word processing, spreadsheets, databases, desktop publishing, and web development. Office assistants help with routine tasks necessary to keep offices functioning. 

Image
Female students in business office setting

Program Outline

Semester: 1
Course # Course Title Credits
1010210600 Business Orientation
Description

Introduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program.

1.00
1010311900 Desktop Publishing
Description

Covers design and production of professional quality documents that combine text, graphics, and illustrations.

2.00
1010611200 Customer Service for Business
Description

This course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail.

1.00
1010611300 Electronic Communications
Description

Learners will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software. Ethical and appropriate use electronic communication is included. Software such as MS Outlook may be explored. Students will apply these techniques with hands on activities.

1.00
1010611400 Records Management
Description

This course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed.

1.00
1010611600 Document Processing
Description

Enhances keyboarding skills and develops basic document formatting techniques.

3.00
1010613000 Integrated Computer Applications Beg
Description

Uses word processing, spreadsheet, database, and presentation software to create and integrate basic application documents for professional and personal use.

4.00
1080119500 Written Communication
Description

Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

3.00
Semester: 2
Course # Course Title Credits
1010612600 Editing Business Applications
Description

Covers proofreading and editing of business documents. Transcription and composition will be used to process business documents.

3.00
1010613100 Integrated Computer Applications Intermediate
Description

Integrates software applications (word processing, spreadsheet, database, and presentations) to enhance and customize documents. The course includes creation of basic interactive components. Prerequisite(s): 1010613000 Integrated Computer Applications Beg (C or better).

4.00
1010617000 Administrative Procedures
Description

Develops professional skills and attitudes for today's global business environment. Develops office skills in telecommunications, mail processing, travel arrangements and conferences, public relations, and ergonomics. Prerequisite(s): 1010611600 Document Processing (C or better) and 1010613000 Integrated Computer Applications Beg (C or better).

3.00
1080119600 Oral Interpersonal Communication
Description

Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects.

3.00
1089010300 Professional Career Management
Description

Students develop an individualized, results-oriented job search strategy and research less well-known employment sources to access the "hidden job market." Emphasis is on creating personalized career search documents that get noticed, interviewing effectively in a variety of situations, and projecting a professional image-during both the job search and the first days and weeks on the new job.

1.00

At A Glance

Flexible Options

Image

On Campus

Image
icon of computer

Online Classes

Approximate Cost

$4,026*

Financial Aid Eligible

*Based on 10-level courses - materials, books, and fees may be additional

What You'll Learn

  • Demonstrate effective workplace communications.
  • Apply technology skills to business and administrative tasks.
  • Perform routine administrative procedures.
  • Maintain internal and external relationships.
  • Model professionalism in the workplace.

Your Potential Careers

  • Office Assistant
  • Receptionist
  • File Clerk
  • Typist
  • General Office Clerk

Get Started

Your application can be submitted online, it takes just a few minutes to complete.

Become a Student

Earn a Bachelor's Degree

Gainful Employment

The information is provided as a federal requirement in an effort to help students make informed educational decisions. Specifically, Gainful Employment aims to provide information related to future potential debt burden in comparison to the expected earnings in a chosen program or field.