Technical Diploma

The receptionist diploma prepares a student for an entry-level office position such as receptionist or office clerk. The program allows for flexibility and for the student to continue to the Office Assistant diploma and the Administrative Professional associate degree.

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Program Outline

Course # Course Title Credits
1010210600 Business Programs Orientation 1.00
Description and Competencies

This class helps new Nicolet students make a successful transition to the College. Orientation is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication.

1010212100 Customer Service 1.00
Description and Competencies

This course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work.

1010311500 MS Word Beginning 1.00
Description and Competencies

This course will cover creating a flyer, research paper, and business letter using Microsoft Word.

1010312500 MS Outlook 1.00
Description and Competencies

This course will cover creating and managing email messages, calendars, contacts, and tasks using Microsoft Outlook.

1010312600 MS Excel Beginning 1.00
Description and Competencies

This course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel.

1010314100 MS Powerpoint Beginning 1.00
Description and Competencies

This course will cover creating and editing presentations with pictures; enhancing presentations with shapes and SmartArt; and inserting WordArt, charts, and tables using Microsoft PowerPoint.

1010611400 Records Management 2.00
Description and Competencies

This course will cover records and information management (RIM) including alphabetic storage and retrieval methods for physical and electronic systems, transferring records from active to inactive storage, and adapting the alphabetic storage and retrieval method to subject, numeric, and geographic storage methods.

1010611600 Document Processing 3.00
Description and Competencies

This course will cover basic and advanced document formatting techniques in administrative and specialized occupational areas while enhancing keyboarding speed and accuracy.

At A Glance

How You'll Learn

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100% Online

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Multiple Start Dates

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Flexible Pace

2022 Start Dates

January 5 May 2 September 6
February 7 June 6 October 3
March 1 July 11 November 7

2023 Start Dates

January 9 May 8
February 6 June 5
March 6 July 3


Approximate Cost


*Based on 10-level courses—materials, books, and fees may be additional

What You'll Learn

  • Perform entry-level administrative procedures
  • Create internal and external relationships

Your Potential Careers

  • Receptionist
  • Office Clerk

Median Annual Salary

$30,704 $32,847 $31,919
Local State National

EMSI 2020.1

Get Started

Your application can be submitted online, it takes just a few minutes to complete.

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