IT User Support Technician
About the IT User Support Technician Program
Provides students the skills necessary to support computer users and their computers. Students will manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification, exams 220-801 and 220-802.
|Course #||Course Title||Credits|
|1015414000||PC Maintenance and Troubleshooting
|1015415500||Microcomputer Operating Systems
|1015417000||Help Desk Fundamentals
|1080119600||Oral Interpersonal Communication
At A Glance
Multiple Start Dates
2019 Start Dates
|January 16||April 15||September 9|
|February 4||June 6||October 7|
|March 4||July 1||November 4|
|April 1||September 4|
2020 Start Dates
|January 8||March 2||June 1|
|January 15||May 8||July 6|
|February 3||May 11|
What is Competency-Based Education?
Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.
*Based on 10-level courses - materials, books, and fees may be additional
What You'll Learn
- Manage Information technology hardware.
- Manage software.
- Support computer networks.
- Provide end user support.
- Solve information technology problems.
- Demonstrate customer service skills as an IT professional.
- Demonstrate the ability to write interactive programs using a web interface.
Your Potential Careers
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
- Network Administrator
- Systems Administrator
Your application can be submitted online, it takes just a few minutes to complete.