COVID-19 Frequently Asked Questions

Updated Friday, August 21, 2020 at 10:45 am

Nicolet College is committed to doing our part to minimize the COVID-19 threat throughout our community while continuing to provide the best service that we can to you. To help with this effort, we have developed a list of frequently asked questions. We will do our best to keep the details updated as information and plans change quickly. The is not an all-inclusive list. Please call 715.365.4493 with additional questions or email

General Questions

Is the Nicolet College campus open?

The Nicolet College campus is currently closed to the public. Building access is restricted to scheduled instruction and student services, by appointment only. For assistance, please call the Welcome Center at 715.365.4493 (ext 0) or email  Welcome Center staff are available from 8 am – 4:30 pm Monday – Friday. 

Are all campus events cancelled?

Yes, all Nicolet College events, on campus and off, are cancelled or postponed until further notice. This includes Nicolet Live performances, Art Gallery exhibits, conferences, community events, etc. scheduled to be on campus.

Where is the best place to find updates about COVID-19?

Check your email regularly as services and schedules can change at any time. Regular updates will also be made to Nicolet’s COVID-19 website.

How do I receive text message updates from Nicolet College?

Students can opt-in to texting to receive updates from your success coach/advisor. Go to self-service to verify and add a mobile number if needed. After you’ve updated your information, go to the text opt-in form by clicking the link on the right-hand side.

Is the Assessment Center open?

The Assessment Center is closed to the public until further notice. Instructors will communicate details to students expected to schedule course assessments in the assessment center. If you have any questions, contact the assessment center at 715.365.4448 or

Course Delivery Questions

Who should I contact with questions about my classes?

Review your schedule and these course delivery descriptions to find how your course(s) will be delivered this fall. Instructors will communicate specific course information by email two weeks prior to the start of the course. Students with questions may contact their instructors or success coach/advisor.

Student Support Questions

Are there financial resources for students?

We understand that this may be a stressful time with rapidly changing conditions. We would like to remind you that emergency resources are available to help you with unexpected financial hardship such as unemployment and childcare. Please complete the Emergency Financial Assistance Application and reach out to your success coach/advisor for more information.

The Nicolet College Foundation offers financial assistance to Nicolet College students. If you need help, please ask an instructor to nominate you for a Juday Award, or start the process by clicking here to complete the application. Please contact Heather Schallock, Nicolet College Foundation Executive Director, for more information at 715-365-4518 or

If you can help a student in financial crisis, please follow this link to donate:

How do I buy or return books?


Distance only buyback. Please go to for more information. 

Fall Textbooks:

Materials can ONLY be ordered online at this time. Free shipping on all orders! Please go to for more information on how to order your textbooks. 

Find your book list: 

  1. Sign into MyNicolet using your Nicolet College email.
  2. Under the orange document square, click “View Class Schedule”
  3. Select the correct Period on the left side of the page
  4. At the top of your book list, click “Click here for a list of your books on the Nicolet bookstore website”

The Bookstore is closed to the public until further notice. For questions and information, call or email Monday - Thursday 8:00 - 4:30, Friday 8:00 - 4:00 at or 715-365-4443.

What if I do not have internet or computer access?

You may be eligible for funding from the CARES Act. Check the CARES Emergency Student Aid Grant Request box on the emergency resources application. In addition to helping with technology, this one application can also help you access the various forms of financial assistance for students at Nicolet College.

The Nicolet Bookstore also has laptops, webcams, internet hotspots, and headphones available for loan. Complete this request form or contact the bookstore at or 715-365-4443.

Private study rooms are also available on campus for student use on Mondays, Tuesdays, and Thursdays from 8 am – 4 pm. It is required to have a reservation to use these study rooms. Students can make a reservation through Starfish or by contacting the Welcome Center at 715-365-4493 ext. 0. Reservations are available in 2 hour time periods and students are limited to one reservation per day.

How do I get help with my class?


If you need help with a class, please visit NetTutor, our FREE online tutoring provider available in Brightspace. NetTutor is a third-party tutoring service that provides 24/7 help for many subjects.

  1. Visit and login to MyNicolet
  2. Click on "Brightspace Login"
  3. Click on "Nicolet Tools" drop down list and click "NetTutor"
  4. Select from subject groups to find tutor
  5. Drop off questions or check hours for live tutor availability

Click here for additional instructions. Drop-in tutoring centers are not open until further notice.

Academic Success Center:

The Academic Success Center is delivering instruction remotely; instructors will be flexible in working with a student in their preferred delivery method, such as online, email, phone, mail, etc. Instructors walk student through the technology until the student feels comfortable. Academic Success Center services include but are not limited to: help with Nicolet classes, English Language Learning (ELL), GED/HSED, preparation for TABE and Bennet Mechanical test, basic computer skills, and job seeking skills. For more information call 715-365-4455 or email

Disability Support Services:

The Disability Support Services (DSS) program provides academic support and accommodations to students with documented disabilities. DSS staff recommends students schedule a consultation on services and procedures. During the consultation, students and staff will have the opportunity to ask questions, review previous records, and go over accommodations that may be necessary. DSS services are available via video conferencing, phone, or on-campus, by appointment only.  REQUEST ACCOMMODATIONS

Are there counseling resources for students?

Yes, students can receive up to 10 free counseling sessions through Transitions Counseling. As this may be a stressful time, we encourage you to connect with them if you need to talk. Transitions appointments are offered via telehealth video conferencing, phone, or at the Transitions office in Rhinelander. Please call 715-365-6696 to make an appointment.

How do I access GED/HSED prep and testing services?

Free individual GED/HSED instruction is available online. While the Assessment Center will be closed until further notice, some students may qualify for a remote testing option. Additionally, a competency based HSED is available, which requires no testing.  Students can call 715-364-4455 or email for further information.

Will there be anyone available at the IT Help Desk?

Yes. IT Help Desk hours are 8 am – 4:30 pm (Monday – Thursday) and 8 am – 4 pm (Friday). Email or call 715-365-4478.

How should I make payments or submit forms?

We encourage you to submit forms and payments online whenever possible. Information about online payments can be found here. Emails for submission are listed on the forms.