COVID-19 Frequently Asked Questions For Students

Nicolet College is committed to doing our part to minimize the COVID-19 threat throughout our community while continuing to provide the best service that we can to you. To help with this effort, we have developed a list of frequently asked questions. We will do our best to keep the details updated as information and plans change quickly. This is not an all-inclusive list. Please call 715.365.4493 with additional questions or email

The COVID-19 Student Assistance fund is available to provide financial assistance to students during the national emergency due to COVID-19. These expenses may include food, housing, course materials, technology, health care (including mental health care), and child-care expenses.


What's happening at the College and how do I receive updates?

The Nicolet College campus is open for normal college business. Please see below for current service hours on campus. Unless noted below, normal business hours are 8 am – 4:30 pm Monday – Friday.  

For COVID-19 updates, check your email regularly as services and schedules can change. Regular updates will also be made to Nicolet’s COVID-19 website

Students can opt-in to texting to receive updates from your success coach/advisor. Go to self-service to verify and add a mobile number if needed. After you’ve updated your information, go to the text opt-in form by clicking the link on the right-hand side. 

Welcome Center 

The Welcome Center can assist students via phone, text, chat, email or in person with any general inquiries or questions related to admission, advising and financial aid. The Welcome Center is located on the second floor of the Red Oak Center.  Contact us at 715.365.4493 (ext. 1) The Welcome Center is open for in-person service Monday – Friday: 8 am - 4:30 pm. Extended service is offered remotely (chat, email and phone) until 5 pm, Monday - Wednesday. Hours are subject to change for holidays and term breaks.


Textbook ordering is available 24/7 via Nicolet College’s Bookstore webpage.  Students may have their textbooks mailed directly to them or use our on-campus locker system for pickup.  Students may also schedule an appointment for in-person purchases by calling the bookstore. Technology and device checkouts are available and may be picked up via the on-campus locker system. The bookstore is located on the second floor of the Lakeside Center.Contact the Bookstore at 715.365.4443 or   

Business Office 

The Business Office is open Monday - Thursday 7:45 am - 4:30 pm, and Friday 7:45 am - 4:00 pm. The Business Office is located on the second floor of the Red Oak Center.Contact them at 715.365.4458 or 

Financial Aid 

In addition to remote services, in-person appointments are offered Monday-Friday. Students can schedule appointments with the Financial Aid by calling 715.365.4423 or emailing Please visit the Welcome Center, second floor of the Red Oak Center, for assistance with financial aid. 

IT Help Desk 

IT Help Desk phone and in-person support will be available Monday – Thursday from 8 am – 6:30 pm, and on Friday from 8 am to 4 pm.  On Saturdays and Sundays, the IT Help Desk will be available by phone. Call 715.365.4478 and leave a voicemail, which will be returned between 8:00 am - 9:00 am each day. The IT Help Desk is located on the second floor of the Lakeside Center. Contact the IT Help Desk at 715.365.4478 or 


The Nicolet College Library assists with research questions by text, chat, phone, email, during regular open hours, or by appointment. The library’swebsiteis a launchpad for digital books and media, finding information, citation help, and other reference and research assistance. The library offers many other services as well, such as research consultations and library instruction. 

Contact the library, 715.365.4479 (phone) or 715.953.2160 (text).  

Success Coaching/Advising  

In addition to remote services, in-person appointments are available. Students can schedule appointments with the Success Coaches/Advisors through MyNicolet or by calling the Welcome Center at 715-365-4493. Success coaches and advisors are available to meet with students in person on the 2nd floor of the Red Oak Center.

What are the COVID-19 safety policies on campus?

How do I get help with my class?

Contact the Instructor or Your Success Coach/advisor:

Review your schedule and these course delivery descriptions to find how your course(s) will be delivered. Instructors will communicate specific course information by email two weeks prior to the start of the course. Students with questions may contact their instructors or success coach/advisor.


Drop in at a free tutoring lab to receive face-to-face help from professional tutors in math and writing:

Lakeside 301 (in library)
Monday & Wednesday: 10 am - 3 pm
Tuesday & Thursday 9 am - 2 pm

Lakeside 303 (in library)
Monday - Thursday: 10 am - 3 pm

Live support available remotely through BlueJeans teleconferencing during the days/times listed above.

Tutoring is also available through NetTutor, our FREE online tutoring provider. NetTutor is a third-party tutoring service that provides 24/7 help for many subjects. Net Tutor is available in Brightspace via the "Nicolet Tools" drop down list.  

  • Login to MyNicolet and Click on "Brightspace Login"
  • Click on "Nicolet Tools" drop down list at the top of the page and click "NetTutor"
  • Select from subject groups to find tutor
  • Drop off questions or check hours for live tutor availability

Click here for additional instructions.

For tutoring questions, please call 715-365-4448 or email

Contact Academic Success: 

Academic Success Center services include but are not limited to: help with Nicolet classes, English Language Learning (ELL), GED/HSED, preparation for TABE and Bennet Mechanical test, basic computer skills, and job-seeking skills. Starting September 1, Academic Success, Rhinelander Campus, will be open on Tuesdays and Thursdays from 9 am – 2 pm. Students are asked to register by contacting Academic Success. Academic Success will continue to offer remote services to all students. Other outreach locations within the district are open for instruction as well

Request Disability Support Services:

The Disability Support Services (DSS) program provides academic support and accommodations to students with documented disabilities. DSS staff recommends students schedule a consultation on services and procedures. During the consultation, students and staff will have the opportunity to ask questions, review previous records, and go over accommodations that may be necessary. DSS services are available via video conferencing, phone, or on-campus by appointment.  REQUEST ACCOMMODATIONS

How do I receive technology assistance?

Access the Internet and Computers:

The Nicolet Bookstore also has laptops, webcams, internet hotspots, and headphones available for loan. Complete this request form or contact the bookstore at or 715-365-4443.

Private study rooms are available on Mondays - Friday from 8 am – 4 pm for the Fall term unless campus is closed. It is required to have a reservation to use these study rooms. Students can make a reservation through MyNicolet or by contacting the Welcome Center at 715-365-4493 ext. 0. Reservations are available in 2 hour time periods and students are limited to one reservation per day.

Receive Information Technology Support:

IT Help Desk
Lakeside Center – Second Floor
715.365.4478 or 800.544.3039 ext 4478
Monday – Thursday: 8 am – 6:30 pm
Friday: 8 am – 4 pm
Saturday - Sunday:
Call 715-365-4478. Voicemail will be returned between 8 am - 9 am each day.

How do I access testing and GED/HSED services?

Contact the Assessment Center:

Pearson Vue, including GED/HSED tests, will be offered on Thursdays from 8 am – 4:30 pm. Other testing dates will be scheduled as needed. Contact the assessment center at 715.365.4448 or to schedule proctored or credit for prior learning exams. The assessment center is located on the second floor of the Red Oak Center.

Access GED/HSED Prep and Testing Services:

Free individual GED/HSED instruction is available online. Additionally, a competency based HSED is available, which requires no testing.  Students can call 715-364-4455 or email for further information.

Page last updated September 10, 2021 at 4:30 pm

Free Counseling and More for Nicolet Students

We all experience stress, anxiety, sadness, and fear. You may be feeling these emotions now more than ever. No matter the source - COVID-19 concerns, college exams, balancing schoolwork and personal life - we are here for you. Your mental health is important and taking care of YOU can help every aspect of your life.

Talk To Someone - As a Nicolet student you have access to free counseling. Our partnership with Transitions Counseling provides you with up to 10 free counseling sessions. Therapists are available to meet in-person at the Nicolet College campus or virtually. Call 715-365-4448 to schedule an appointment.