Learn the basic techniques to better serve your customers both internally and externally. Determine what customer service is and how to present yourself properly by taking an honest look at your service to all customers. Learn techniques to deal with difficult people, manage conflict, and solve problems. Discover simple actions that can reap significant payoffs such as the importance, and appropriate use of body language, tone, voice, and simple telephone etiquette. Gain an understanding of the 10 good customer habits to develop, 10 do's and don'ts of customer service, and how to keep the customer coming back for more.
September 30
Thursday, 3:00 pm - 5:00 pm
Nicolet Campus - UTC 202, Rhinelander
Instructor: Tamarr Vollmar
Fees: $19.00 or $13.70, if 62 or older
Class #: 20594
This session offers time-tested strategies for business owners and career minded individuals who want to demystify the path to greater success. Packed with proven principles that are content-driven and reality-based, it is guaranteed to inspire, educate, and entertain. Join us for this interactive workshop that will have a lasting positive impact.
October 7
Thursday, 6:00 pm - 8:30 pm
Nicolet Campus - NC 210, Rhinelander
Instructor: Gabe Gabrielsen
Fees: $24.00 or $13.40, if 62 or older
Class #: 20671
In a business environment, proper etiquette is essential in building and maintaining customer relationships. Learn to improve your company’s image and provide exceptional service in this interactive class filled with dozens of practical tips and techniques related to emails, telephone calls, business meetings, cultural differences, and business versus social settings.
October 8
Friday, 3:00 pm - 6:00 pm
Nicolet Campus - UTC 202, Rhinelander
Instructor: Tamarr Vollmar
Fees: $19.00 or $8.80, if 62 or older
Class #: 20630
Are you looking for ways to help increase performance in tough economic times? Do you feel your employees could be doing more in a given day? Do you know how to set reasonable expectations for activities that are core to your business? This class is for the business owner, business manager, and/or the direct line supervisor. We will look at management techniques and offer strategies on how to help your employees be more organized and productive, and improve performance. Other topics include add-on sales, effective meeting agendas and eliminating wasted time. Are your employees doing your company’s highest priority activities daily? If not, we will look at ways to make sure you identify the high priority activities and improve performance.
November 4
Thursday, 6:00 pm - 7:00 pm
Nicolet Campus - UTC 106, Rhinelander
Instructor: Collette Sorgel
Fees: $10.00 or$4.70, if 62 or older
Class #: 20767