Specially designed for nursing assistants and other direct care workers. This course offers insights, tips, and techniques for providing exceptional service – even in challenging situations. Managing first impressions, meeting resident needs, communicating with f amily members, and handling complaints.
December 2
Thursday, 9:00 am - 10:30 am
Nicolet Campus - UTC 106, Rhinelander
Instructor: Sandy Bishop
Fees: $14.00 or $8.70, if 62 or older
Class #: 20780
Sefines passive, aggressive, and assertive communication. Gives caregivers tools for being assertive, even with difficult people. Participants will complete a personal assertiveness assessment to gauge their own personal communication styles.
December 14
Tuesday, 9:00 am - 10:30 am
Nicolet - NorthPoint Rm 112, Rhinelander
Instructor: Sandy Bishop
Fees: $14.00 or $8.70, if 62 or older
Class #: 20802